Refund Policy

1 Overview, scope and binding effect

In plain terms: this page is the complete statement of what happens to your money once you pay Uptal. It applies to everything Uptal sells, to every payment, and to every renewal.

What you can do, in one place.

Cancel any time, yourself. The path is Account, then Billing, then Cancel subscription. Your Renewal Date and time are shown there at all times.
Cancelling stops the next payment only. Your access runs to the end of the period you have already paid for and is not cut short.
A price change does not reach a subscription you already hold until the new amount has been shown to you and you have authorised it. Section 13.2.
If you were charged and the access or the Allowance was never actually opened, Uptal opens it and runs the whole Billing Period from that date, so you receive the whole period you bought. Section 5.5.
If Uptal's records show the cancel control was not working for your account when you used it, your cancellation counts from your first attempt. Section 4.9.
If you were charged twice for the same thing, or a charge was made without the cardholder's authority, Uptal corrects it in full, to the original payment method, with nothing deducted. Section 10.
If the work delivered is wrong, Uptal fixes the work. Revisions on Uptal CV Enhancer, re-verification or a replacement record on Uptal Talent Search, corrected targeting on Uptal Auto-Apply. Sections 5.4, 7.6, 8.8 and 9.3.

Everything else on this page explains why a payment already taken is not refunded. This box is a summary and is subject to the operative text, in accordance with Section 1.3.

1.1 What this Policy is

This Refund Policy (this "Policy") governs, and applies to, all purchases, subscriptions, orders, renewals, resumptions after a pause, upgrades, downgrades, plan changes, seat changes, reactivations, add-ons, trial conversions, retried charges, and all other transactions and charges made through or in connection with Uptal (شركة الخبرات الصاعدة لتقنية المعلومات).

This Policy applies to every paid product and service offered by Uptal (شركة الخبرات الصاعدة لتقنية المعلومات), as "Services" is defined in the Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) Terms & Conditions, and to every successor, substitute, replacement, renamed, bundled, packaged, pilot, beta, custom, legacy, grandfathered, enterprise and future product and service, whether or not it is named in this Policy. The principal products currently offered are: Uptal Talent Search (subscription plans for employers and recruiters, including the Professional and Executive Pro plans); Uptal Auto-Apply (a recurring subscription for job seekers); and Uptal CV Enhancer (a one-time, done-for-you service for job seekers). The product headings and the audience descriptions at the head of Sections 7, 8 and 9 are indicative only, are provided for convenience of reading, and do not limit the application of this Policy: every Charge for every Uptal product and service is governed by this Policy in full, whoever holds the account, whoever pays, and on whatever plan. The absence of a product, plan, feature or charge type from any list in this Policy does not place it outside this Policy.

By subscribing to, purchasing, ordering, activating, renewing, permitting the renewal of, continuing, resuming, or paying for any Uptal product or service, and by permitting any Charge to be made to any payment method you have provided, you acknowledge that you have read, understood, and agree to be bound by this Policy in its entirety, in addition to, and without limitation of, the Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) Terms & Conditions, into which this Policy is incorporated by reference and with which it shall be read together.

1.2 This Policy in plain English

This subsection is a summary. It is written so that you can know, before you pay, exactly what you are agreeing to. Each statement is expanded, in full operative terms, in the Section noted.

1. The moment a payment is successfully charged, the service you paid for is delivered to you in full for that period. Section 3. 2. What you are paying for is the service being made available to you. You are not paying by the amount you use, and using it less, or not at all, does not change the charge. Section 3.3. 3. A renewal buys a new period, delivered in full at the moment it is charged, on exactly the same terms as your first payment. Section 4.1. 4. Your subscription renews and charges automatically until you cancel it yourself in your Uptal account settings. That is the only way to cancel. Forgetting to cancel, and cancelling straight after a renewal charge, are not grounds for anything. Sections 4.3, 7.4 and 8.3. 5. Because the service for a period is delivered to you at the moment you are charged for it, that payment is final. Uptal does not issue a refund for a service it has delivered, and does not issue a credit, voucher, discount, extension, free period, set-off, compensation, or goodwill gesture in place of one. Section 5. 6. Section 6 lists, at length and by name, the situations that are not grounds for a refund. If your situation is not on that list, that does not mean it is a ground. Section 6.11. 7. There are exactly two billing events Uptal will correct: a duplicate charge, and a charge made without the authority of the payer of record. Those are corrections of charges that never bought a service. They are not refunds, and they are not exceptions to the rule in item 5. Section 10. 8. If you think something is wrong with a charge, tell Uptal in writing, through the ticketing system at https://uptal.com/contact-us, within the periods in Section 12.7. Filing a chargeback against a charge that is valid under this Policy is a breach of this Policy. Section 11. 9. Nothing in this Policy takes away any right you have under a provision of Saudi law that cannot be waived by agreement. Section 1.4.

1.3 How this Policy is written and read

Each Section of this Policy begins with a short statement in plain English, introduced by the words "In plain terms". Those statements form part of this Policy. They are given so that this Policy can be understood without assistance. Each such statement is a summary of the operative text that follows it, which sets out the rule in full and prevails to the extent of any inconsistency between them.

1.4 Your rights under mandatory Saudi law

In plain terms: this Policy cannot take away a right that Saudi law says you cannot give up. It also does not create a right to a refund that the law does not already give you.

Nothing in this Policy limits, excludes, or purports to limit or exclude any right or remedy conferred on you by a provision of the law of the Kingdom of Saudi Arabia that is mandatory and cannot be waived, limited, or varied by agreement, and every provision of this Policy shall be construed, and shall apply, subject to and to the maximum extent permitted by such law.

For the avoidance of doubt, and so that this Section is not mistaken for a route to a refund, this Section:

(a) applies only to a person who is a consumer for the purposes of the provision relied upon, and only in respect of a provision that is mandatory and cannot be waived, limited, or varied by agreement;
(b) is concerned with rights that subsist. It does not preserve a right whose statutory precondition is not satisfied as a matter of fact, and in particular does not preserve a right of rescission under Article 13(1) of the Saudi E-Commerce Law where you have used the service, benefited from it, or obtained a benefit from it, that being a question of fact and not a matter of agreement;
(c) preserves rights and does not create them, and does not itself confer, evidence, or constitute any contractual right to a refund, credit, or other payment, and is not a discretion, policy, procedure, process, or mechanism under which any refund may be requested, sought, considered, or granted, and is not a general exception to Sections 3, 5 or 6;
(d) is not a source of any remedy additional to that which the mandatory provision itself confers; and
(e) where a mandatory provision requires a remedy but leaves the form of that remedy to be determined, Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) will provide the remedy in the form of re-performance, restored availability, or correction of the service wherever that form is permitted, and Section 15.3 applies to the calculation of any amount.

1.5 What you are shown before you pay, and your acknowledgement

In plain terms: everything that matters about the payment is shown to you before you pay, you have to accept it, and Uptal keeps a record of what you were shown and when you accepted it.

Before each purchase you are shown, and are required to acknowledge, the total price inclusive of Value Added Tax and of every other fee, tax, and additional amount payable, the currency, the Billing Period, whether the purchase renews automatically, the amount and the interval at which it renews, the means of cancellation, and this Policy. By completing a purchase, and by permitting any Charge to be made, you acknowledge and agree that each of those matters was disclosed to you before payment, that this Policy was made available to you before payment in both Arabic and English, that you had a reasonable opportunity to read it and to take advice on it, and that you accept it.

You acknowledge that, because performance of each Uptal service commences and is completed at the moment of each Charge and you use and obtain the benefit of the service from that moment, no right to rescind arises under Article 13(1) of the Saudi E-Commerce Law, and that this fact is disclosed to you before the contract is concluded, in accordance with Article 7(1)(a) of the Implementing Regulations of that Law. Your Subscription is a single continuing contract, and Section 4.1 states the effect of a renewal on that disclosure.

Your acceptance, the version of this Policy accepted, the language in which it was displayed, and the date, time, internet protocol address, and device from which it was accepted are recorded electronically and form part of the Records. You acknowledge that acceptance by electronic means constitutes valid and binding acceptance for the purposes of applicable Saudi law, including the Electronic Transactions Law. You are deemed to have been given a reasonable opportunity to read this Policy before each purchase, and a failure or omission by you to read it, in either language, is not a ground for any refund, credit, reversal, or compensation.

1.6 Point of sale terms prevail on commercial detail

Where the commercial terms of a product as disclosed to you at the point of sale differ from any description in this Policy, including as to billing frequency, plan composition, seat count, price, the number of Uptal CV Enhancer revisions included, or the level or existence of any Allowance, the terms disclosed to you at the point of sale apply to that purchase and the remainder of this Policy applies to it in full. The Records are evidence, in accordance with Section 12.2, of the commercial terms so disclosed, including the number of revisions and the level of any Allowance included in the service you purchased.

1.7 Uptal's advertising, and how it is read with this Policy

In plain terms: Uptal's advertising describes the work Uptal does, and it forms part of your contract. This Policy governs what happens to your money. Uptal never promises a job, an interview or an offer.

The terms on which you purchase are those set out in this Policy, in the Terms & Conditions, in the commercial terms disclosed to you at the point of sale, and in any electronic advertisement that forms part of your contract by operation of Article 10 of the Saudi E-Commerce Law.

Where an electronic advertisement forms part of your contract by operation of that Article and its terms differ from this Policy, the advertisement governs the description of the service to be supplied, and this Policy governs the financial consequences of a Charge, including the delivery, performance, and acceptance of the service, cancellation, renewals, refunds, corrections of Charges, chargebacks, and payment disputes. Where the advertisement and this Policy cannot be reconciled on a matter of the description of the service, Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) will supply the service as advertised or, where it cannot do so, will provide the re-performance remedy applicable to that product under Section 5.4, which is your sole and exclusive remedy.

Any number of matches, roles, candidates, applications, profiles, or other figure displayed to you before or after purchase is an estimate produced by automated means, is described as such where it is displayed, varies over time and between users, and is not a representation, warranty, or guarantee of any outcome, volume, or result.

Uptal's advertising describes the effort Uptal makes and the process it operates. It does not promise, guarantee, or assure any job, interview, offer, response, hire, score, ranking, volume, or other outcome, and no advertisement is to be read as doing so.

Nothing in this Section limits or excludes any liability for fraud or fraudulent misrepresentation.

1.8 Relationship to the Terms & Conditions

In the event of any conflict, ambiguity, or inconsistency between this Policy and the Terms & Conditions, this Policy shall prevail to the extent of that conflict, ambiguity, or inconsistency in respect of all matters of billing, Charges, the delivery, performance, and acceptance of paid services, cancellation, pausing, renewals, refunds, corrections of Charges, chargebacks, and payment disputes, including the evidentiary rules applicable to those matters, the limit stated in Section 5.9, and the periods within which any claim relating to a Charge must be raised.

The Terms & Conditions continue to apply to all matters not expressly addressed by this Policy, including the provisions governing AI-generated output, the finality of submitted applications, and disclaimers of warranties.

1.9 Which version of this Policy applies to a Charge

Each Charge is separately earned, and the terms applicable to it are those of the version of this Policy published on the Uptal website at the time that Charge is made, which apply to the continuing contract from that time. Each renewal, resumption, upgrade, downgrade, plan change, seat change, reactivation, add-on, trial conversion, and new order is a separate Charge to which the version then published applies. You are deemed to have read, understood, and accepted this Policy, the Terms & Conditions, and all disclosures made to you at the point of sale, at the time of each purchase. The identifier of a version of this Policy is the date stated at the end of it.

Uptal's records of the version of this Policy in force at the time of any Charge are conclusive evidence of that matter, save in the case of manifest error, to the maximum extent permitted by applicable Saudi law, and, to the extent that this provision cannot take effect as an agreement on conclusive evidence, are evidence of it unless the contrary is proved.

1.10 Application to existing subscriptions, and transition

This Policy applies to every Charge made on or after 7 September 2026, including every Charge under a Subscription entered into before that date.

Where you subscribed before that date, the request and consent set out in Section 3.8 will be sought from you, as an express and separate acknowledgement, when you next sign in to your Uptal account. Until it is given, the corresponding request and consent given by you under the version of this Policy in force when you subscribed continues to apply to your Charges. Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) makes this Policy available to you in your Uptal account, in Arabic and in English, and records the date and time at which you were shown it. This is a one-time acknowledgement given in the product. It is not a renewal reminder, and Uptal does not send renewal reminders, as provided in Section 4.3.

If you do not accept this Policy, your remedy is to cancel before your next Renewal Date in accordance with Section 4.3, with effect from the end of the Billing Period then current.

This Policy does not apply retroactively to any Charge made before 7 September 2026. An Uptal CV Enhancer order placed before that date remains governed by the version of this Policy published at the time of that order, and Section 9.7 states how any claim under the score improvement guarantee contained in that version is handled.

1.11 Where the products are supplied from

In plain terms: you are buying from a Saudi company, in Saudi Arabia, under Saudi law.

All Uptal products and services are supplied from the Kingdom of Saudi Arabia by Uptal (شركة الخبرات الصاعدة لتقنية المعلومات), and every purchase, Subscription, order, renewal, and Charge is made and performed in the Kingdom of Saudi Arabia. This Policy is governed exclusively by the laws of the Kingdom of Saudi Arabia in accordance with Section 16. Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) does not offer, and no purchaser acquires, any cooling off, withdrawal, return, cancellation, or refund right arising under the law of any other country, state, or territory, and no such right applies to any Charge, save to the extent that a competent court of the Kingdom of Saudi Arabia determines otherwise under a mandatory provision of Saudi law.

2 Definitions and interpretation

In plain terms: these are the words this Policy uses, and what each of them means, so that nothing turns on a word you did not know the meaning of.

2.1 Definitions

In this Policy:

"Account Holder" means the person in whose name an Uptal account is registered, as recorded in the Records.
"Allowance" means any quantity of profile unlocks, applications, submissions, matches, revisions, iterations, seats, or other units made available for use within a Billing Period or within the scope of an order, as disclosed for your plan or order at the point of sale and recorded in your account.
"Billing Period" means the period of service purchased by a single Charge, whether monthly, quarterly, annual, or of any other duration, as disclosed at the point of sale and recorded in your account, and, in the case of a one-time order, the order itself.
"Business Day" means a day other than Friday, Saturday, or an official public holiday in the Kingdom of Saudi Arabia.
"Charge" means any amount charged, or attempted to be charged, to any payment method in respect of any Uptal product or service, including an initial charge, a Renewal Charge, a resumption charge following a pause, an upgrade, a downgrade, a plan change, a seat change, a reactivation, an add-on, a trial conversion, a charge processed at a promotional, discounted, reduced, or zero amount, and a charge that is retried after a declined attempt.
"Correction" means a correction made under Section 10, which is not a refund.
"Force Majeure Event" has the meaning given to it in the Terms & Conditions.
"Initiated" means, in relation to a Charge, the moment at which Uptal's billing systems create the transaction record for that Charge and submit it for authorisation, as recorded in the Records, whether or not authorisation has at that moment been completed, and whether or not the Charge is subsequently declined and retried. A Renewal Charge is not Initiated before the Renewal Date and time shown in your Uptal account, as provided in Section 4.4. "Initiation" is construed accordingly.
"Payer of Record" means the person identified in the Records as the holder of the payment method to which a Charge was made or, where that person is not identifiable, the Account Holder.
"Records" has the meaning given to it in Section 12.1.
"Renewal Charge" means a Charge made on or after a Renewal Date for the next Billing Period of a Subscription.
"Renewal Date" means the date and time on which the next Billing Period of a Subscription begins, as shown in your Uptal account and as recorded in the Records.
"Subscription" means any Uptal product that renews and is charged automatically until cancelled, including Uptal Talent Search and Uptal Auto-Apply.
"Successfully Charged" means, in respect of a Charge, the moment at which the relevant transaction is authorised and accepted by Uptal's payment processor and is recorded as successful in Uptal's billing records. Where an authorisation so recorded is subsequently reversed, voided, or not captured, and no amount is received by Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) in respect of it, that transaction is treated as never having been Successfully Charged, no Billing Period is purchased by it, and Section 13.6 applies to it. "Successful Charge" is construed accordingly.
"Ticket" means a written submission made through the Uptal ticketing system at https://uptal.com/contact-us.
"Uptal" means Uptal (شركة الخبرات الصاعدة لتقنية المعلومات), a company established in and operating from the Kingdom of Saudi Arabia.
"you" and "your" mean, jointly and severally, the Account Holder of the Uptal account to which a Charge relates and the Payer of Record for that Charge. Where a person completes a purchase on behalf of another person, a company, an organisation, or any other entity, that person and that entity are each bound by this Policy, and that person confirms that they are authorised to make the purchase, to provide the payment method used, and to accept this Policy on behalf of that entity.

2.2 Interpretation

Headings are for convenience only and do not affect interpretation. The plain English statements are as described in Section 1.3. The words "include", "includes", "including", and "in particular" are illustrative and without limitation, and every list in this Policy is given by way of illustration and not of limitation unless it is expressly stated to be exhaustive; the absence of any matter from a list is not an indication that it is a ground for any refund or other remedy. References to a law, regulation, or rule include that law, regulation, or rule as amended, re-enacted, supplemented, or replaced from time to time. A reference to writing means a Ticket, except where this Policy expressly provides otherwise. The singular includes the plural and the plural the singular. All times and dates are determined by reference to Uptal's systems and to Riyadh time, Kingdom of Saudi Arabia. Where Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) has a right of determination, verification, approval, or discretion under this Policy, that right may, to the maximum extent permitted by applicable Saudi law, be exercised in Uptal's sole discretion, acting in good faith. Capitalised terms used but not defined in this Policy bear the meanings given to them in the Terms & Conditions.

3 A charge is a delivery

In plain terms: the moment your payment goes through, the service for that period has been delivered to you in full, and the money has been earned. That is true of your first payment and of every renewal, upgrade, plan change, reactivation and add-on, on every payment method, at every price.

3.1 The rule

At the moment a payment is Successfully Charged in respect of any Uptal product, plan, order, Subscription, Billing Period, renewal, resumption, upgrade, downgrade, plan change, seat change, reactivation, add-on, trial conversion, or other paid item, Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) immediately places the whole of the service for the relevant Billing Period at your disposal and immediately begins to perform it: your paid access is opened or maintained, the entitlements and Allowances for that Billing Period are issued to your account, and the work that the product comprises begins. Accordingly, and on that basis, the service to which that Charge relates is, for that Billing Period, delivered in full, performed in full, accepted in full, and irrevocably consumed at that moment; the amount charged is at that same moment earned in full by Uptal (شركة الخبرات الصاعدة لتقنية المعلومات); and that amount is final and not refundable in any form, in each case to the maximum extent permitted by applicable Saudi law.

Where your account cannot be activated at the moment of a Charge because information you supplied requires correction, or because a step required for activation that only Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) can complete is outstanding, the entitlements and Allowances for the Billing Period are issued to your account, and the Billing Period begins, on the date your account is activated, and Section 3.3 applies from that date. This paragraph applies to the activation of your account only. Section 3.3 governs every other step that you have not completed, and no such step defers, shortens, reduces, or restarts a Billing Period.

You acknowledge that from the moment of each Charge you use the service, benefit from it, and obtain a benefit from it, and that the condition on which any right of rescission under Article 13(1) of the Saudi E-Commerce Law depends is accordingly not satisfied. You further acknowledge that you have been informed, before concluding this contract and in accordance with Article 7(1)(a) of the Implementing Regulations of that Law, that no right of rescission applies to your purchase, and why.

This Section applies identically, and without distinction of any kind, to an initial or first purchase and to every subsequent Charge, on every payment method, in every currency, on every plan, in every billing frequency, for every product, and to every account. No different or more favourable treatment applies to any Charge by reason of its being the first, the most recent, the largest, the smallest, an automatic Charge, a Charge you did not personally initiate at the time it was made, a retried Charge, a discounted, promotional, introductory, or zero amount Charge, a Charge that followed a free or reduced period, or a Charge made on a payment method that you did not personally re-enter at the time of the Charge.

Sections 3.1 to 3.3 describe what Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) does at the moment of each Charge, and Uptal maintains Records of it in accordance with Section 12.1. Where, in any individual case, a matter described in this Section did not occur, the remainder of this Policy continues to apply in full, and your remedy in respect of that matter is that provided by Section 5.5 or, where no Uptal service, access, or entitlement of any kind was made available against the Charge at any time, that provided by Sections 1.4 and 15.3. No such matter gives rise to any right to a refund, a credit, or any other remedy described in Section 5.2. Nothing in this Section requires you to demonstrate use as a condition of a Charge being final, and nothing in it makes the finality of a Charge depend on the quantity, quality, or existence of any output produced within a Billing Period.

3.2 When a payment is Successfully Charged

A payment is Successfully Charged at the moment stated in the definition of that term, irrespective of: the time at which the amount is subsequently captured or settled to Uptal (شركة الخبرات الصاعدة لتقنية المعلومات); the time at which it appears on your statement or in your banking application; the description or descriptor under which it appears; any subsequent action or inaction by you, your bank, your card issuer, or your payment provider; and whether or not you open, log in to, configure, or otherwise interact with the relevant product at any time thereafter. The date and time of a Successful Charge, as recorded in the Records, is the date and time of that Charge for every purpose under this Policy.

3.3 Availability, and not your use, is the measure of performance

In plain terms: you are paying for the service to be there for you for the period. You are not paying by the amount you use it, and using it little, or not at all, changes nothing.

The consideration for each Charge is the making available to you of the relevant Uptal product, with the features, entitlements, and Allowances applicable to your plan as they exist from time to time, for the Billing Period to which that Charge relates. Performance by Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) is constituted, wholly and exclusively, by that availability, and is not measured by, conditional upon, or in any way affected by: whether you log in; how often or for how long you log in; whether you upload a CV, complete your profile, set or update preferences, verify your email address or telephone number, complete onboarding, activation, or configuration of any kind, or take any other step; the number of searches you run, profiles you unlock, roles you are matched to, applications that are tailored or submitted on your behalf, deliverables you open or download, or revisions or iterations you request or consume; the proportion of any Allowance you use before it expires; the time you spend using the product; the results, responses, replies, or outcomes you obtain or fail to obtain; or any assessment, by you or by any other person, of the value, quality, usefulness, accuracy, or sufficiency of what was made available to you.

Non-use, partial use, under-use, delayed use, forgotten use, and inability to use for any reason within your own control are, in each case, your own use of the availability that you purchased, and are not a failure of performance by Uptal (شركة الخبرات الصاعدة لتقنية المعلومات). Where any step that only you can complete, including the uploading of a CV, the verification of an email address, the setting of preferences, or the correction of information you supplied, is required before a product can produce output for you, your failure or delay in completing that step does not affect delivery, does not reduce the amount charged, and is not a ground for any refund, credit, extension, or other remedy of any kind.

3.4 Deemed acceptance

In plain terms: you accept the service at the moment you are charged. There is no trial period, no approval window and no right to send it back.

You are deemed to have inspected, approved, and accepted the service for the relevant Billing Period at the moment the payment for it is Successfully Charged. There is no acceptance period, no acceptance testing, no evaluation period, no trial of the delivered service, no conditional acceptance, no right of rejection, and no right to require Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) to demonstrate use, consumption, or benefit as a condition of the Charge being final. Acceptance is not affected by, and does not depend upon, any subsequent communication or conduct of yours, including any complaint, any Ticket, any expression of dissatisfaction, any cancellation, any pause, any deletion of your account, or any dispute filed with a bank, card issuer, payment provider, or card scheme.

3.5 The Billing Period is indivisible

In plain terms: you buy a period, not a number of days. There is no pro rata and no part refund, ever, for any reason.

Each Billing Period is a single, entire, and indivisible unit of service, and the price for it is a single, entire, and indivisible price. The price is not, and shall not be treated as, a daily, weekly, monthly, per-seat-day, per-application, per-unlock, per-match, per-revision, per-iteration, or otherwise divisible or apportionable rate, and no part of it is attributable to any particular day, hour, feature, Allowance, or unit of output within the Billing Period.

Accordingly, no apportionment, proration, division, reduction, abatement, rebate, or partial calculation of any Charge shall be made or claimed by reason of cancellation, pausing, downgrade, plan change, seat change, account deletion, or non-use. Where a Subscription is suspended or terminated by Uptal (شركة الخبرات الصاعدة لتقنية المعلومات), Section 5.6 applies. Where a service is unavailable, interrupted, degraded, changed, or discontinued, Sections 14.2 and 14.3 apply.

3.6 What each amount charged is, and is not

Each amount Successfully Charged is paid as the price of a service delivered at the moment of that Charge. It is not, and shall not at any time be construed as, a deposit, an advance, a prepayment, a payment on account, a retainer, a security, an escrow, a float, a stored value, a wallet balance, a credit against future services, or any sum held to your order or on your behalf. Title to, and full beneficial ownership of, each such amount passes to Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) at the moment of the Charge, and Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) holds no amount on trust, on deposit, or as agent for you at any time.

3.7 What you are purchasing

The subject matter of each purchase is the making available to you, for the relevant Billing Period, of the Uptal product concerned as described to you at the point of sale and as it exists from time to time. Allowance levels are those disclosed for your plan at the point of sale, in accordance with Section 1.6.

No particular feature, function, interface, design, integration, data source, job source, employer, candidate, record, throughput, volume, response time, model, algorithm, language, or method of delivery is warranted to remain available, to remain unchanged, or to be available at any particular level for the whole or any part of a Billing Period, and Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) may add to, alter, replace, reduce, or remove any of them, subject to Section 14.3. The addition, alteration, replacement, reduction, or removal of any matter described in this Section does not constitute a failure of performance, a partial failure of consideration, or a breach, and does not affect the finality of any Charge.

3.8 Your standing request for immediate performance, and its consequences

In plain terms: you are asking Uptal to start straight away rather than wait out any cancellation period, and that request stands for this payment and for every future renewal until you cancel.

By completing any purchase, by subscribing, by holding any Subscription, and by permitting any Charge to be made, you expressly request, and expressly consent to, Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) commencing and completing performance of the relevant service immediately upon each Charge, before the expiry of any rescission, withdrawal, cancellation, cooling off, or similar period that might otherwise apply. You acknowledge that Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) acts on that request at the moment your payment is Successfully Charged, and that from that moment you use the service, benefit from it, and obtain a benefit from it.

You give this request and this consent at the time of your first purchase or subscription, and you give it again in respect of each subsequent Charge by permitting that Charge to be made. Because it is given afresh in respect of each Charge, it is not sought separately again at any renewal, and the fact that it is not sought separately again does not affect its validity or its application to that Charge. You may withdraw it for the future at any time by cancelling in accordance with Section 4.3, with effect on Charges not yet Initiated.

Performance having been requested by you and commenced and completed accordingly, and you having used the service and obtained the benefit of it from the moment of each Charge, the condition on which any right of rescission under Article 13(1) of the Saudi E-Commerce Law depends, namely that you have not used the service, have not benefited from it, and have not obtained any benefit from it, is not satisfied in respect of that Charge, and no such right accordingly arises. Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) does not purport to exclude, waive, or extinguish any right conferred by that Article, and this Section records the factual position disclosed to you before payment in accordance with Article 7(1)(a) of the Implementing Regulations of that Law.

3.9 Alternative and cumulative bases

The bases on which each Charge is final and not refundable are separate, independent, and cumulative, and each is intended to apply on its own. If, in any case or in respect of any person, a competent court or authority determines that availability alone does not constitute complete performance, then each Charge is nonetheless final and not refundable on each of the following further and independent bases, each of which applies to the maximum extent permitted by applicable Saudi law:

that performance in fact commenced immediately upon the Charge and continued throughout the Billing Period;
that access, features, entitlements, and Allowances were in fact granted, provisioned, and made operative in your account, as evidenced by the Records;
that you expressly requested immediate performance under Section 3.8 and that performance was rendered on that request;
that you used the service and obtained a benefit from it within the meaning of Article 13(1) of the Saudi E-Commerce Law;
that, in the case of Uptal CV Enhancer, the deliverable is produced specifically for you according to information and specifications supplied by you, within the meaning of Article 13(2)(a) of that Law and Article 11 of its Implementing Regulations; and
that any remedy otherwise available is limited to the minimum required by that law and takes into account the value of the access, availability, Allowances, and performance in fact provided to you before the claim arose, calculated in accordance with Section 15.3.

4 Renewals, standing authority, cancellation, plan changes, trials and pausing

In plain terms: a renewal buys a new period on the same terms. It is charged automatically until you cancel it yourself, and once it is charged it is delivered and final, exactly like your first payment. If you do not want to be charged again, cancel before the Renewal Date shown in your account.

This Section governs both Uptal Talent Search and Uptal Auto-Apply, and every other Uptal Subscription, in the same way and to the same extent. Sections 7.4 and 8.3 apply this Section to those two products and add nothing that derogates from it.

4.1 Every renewal buys a new Billing Period on the same terms

Your Subscription is a single, continuing contract for the supply of a service of duration, concluded at the time you subscribed, when the statement of terms required by Article 7 of the Implementing Regulations of the Saudi E-Commerce Law was provided to you and accepted by you. A renewal continues that contract for a further Billing Period, on the same terms, under the same authorisation given by you under Section 4.2 and on the same standing request for immediate performance given by you under Section 3.8, and no further statement of terms, disclosure, consent, authorisation, or act by you arises or is required in respect of it.

Each Billing Period is nonetheless a separate and indivisible unit of service with a separate and indivisible price, and each renewal is accordingly a separate purchase of a new Billing Period, in the authorised amount for your plan determined under Section 13.2. At the moment a Renewal Charge is Successfully Charged, the service for the renewed Billing Period is delivered in full, performed in full, accepted in full, and irrevocably consumed, and the amount charged is earned in full and becomes final and not refundable, in each case to the maximum extent permitted by applicable Saudi law and in the same way, and to the same extent, as on an initial purchase.

No Renewal Charge is provisional, conditional, revocable, or subject to any period of reflection, reconsideration, confirmation, approval, or re-authorisation. The length of time for which you have held the Subscription, the number of Billing Periods for which you have previously been charged, the extent to which you used or did not use any previous Billing Period, and the fact that you did not personally perform any act at the time of the renewal are each irrelevant to the validity and the finality of any Renewal Charge.

4.2 Standing authority to charge, and the amount you authorised

By subscribing, you authorise Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) and its payment processors to charge your selected payment method automatically, without further authorisation, notice, confirmation, reminder, or action by you, on each Renewal Date, for each successive Billing Period, until the Subscription is cancelled by you in accordance with Section 4.3. That authority, and the request and consent to immediate performance given under Section 3.8, are given in advance at the time you subscribe and extend to every future renewal and every future Billing Period.

The authority you give is an authority to charge a specific stated amount at a specific stated interval. The amount and the interval are displayed to you at checkout, are accepted by you before payment, are recorded in the confirmation of your purchase, are shown in your Uptal account at all times, and are recorded in the Records. Each Renewal Charge is made in that same authorised amount, at that same authorised interval, unless and until the authorised amount changes in accordance with Section 13.2. Accordingly, the amount of every Renewal Charge is an amount that you have specified and authorised, and is the amount that you should expect to be charged.

That authority remains valid and effective notwithstanding: any change to the composition, features, Allowances, or method of delivery of the product; the replacement, updating, re-issue, expiry, or automatic update of your card or payment credentials, whether by you, by your card issuer, or by an account updater service operated by a card scheme or payment provider; any change in the identity of Uptal's payment processor; and any period of non-use, however long. Section 4.15 states how that authority is authenticated and how it is carried on each Renewal Charge.

4.3 How to cancel: the named path, and the only path

In plain terms: you cancel it yourself, in your own Uptal account settings, before the Renewal Date shown in your account. Nobody else can do it for you, nothing else counts as doing it, and cancelling after a charge does not undo that charge.

Cancellation of a Subscription is performed by the subscriber, personally, using the self-service cancellation function in the subscriber's own Uptal account settings, and that is the only means of cancelling a Subscription. The path is: Account, then Billing, then Cancel subscription.

Cancellation is available to you at any time, without giving a reason and without contacting any person. No fee is payable for cancelling. Cancelling prevents future Charges only. It does not reverse, reduce, or apportion a Charge already made, and it does not shorten the Billing Period that Charge purchased.

The responsibility for cancelling before a Renewal Date rests solely and exclusively with you. Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) does not cancel Subscriptions on a subscriber's behalf.

Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) does not send renewal reminders or pre-renewal notices, other than any notice that an applicable card scheme rule requires for the billing interval concerned, and is under no obligation to send any other renewal reminder or advance notice of any renewal or of any price. Any notice sent because a card scheme rule requires it confers no right and creates no obligation beyond that requirement. No notice or reminder of any kind is a condition of any Charge, and the absence, non-sending, non-delivery, delayed delivery, filtering, blocking, deletion, non-opening, or non-reading of any reminder, notice, receipt, invoice, confirmation, or other communication before a Renewal Charge is not a ground for any refund, correction, dispute, credit, reversal, extension, compensation, or other remedy of any kind, and does not affect the validity or the finality of any Charge or of the authorisation given under Section 4.2.

A cancellation is effective only when it is completed by the subscriber and recorded in Uptal's systems, and only in respect of Billing Periods that begin after that time. Your Renewal Date and time are shown in your Uptal account at all times.

Cancellation takes effect at the end of the Billing Period then current, and operates in respect of future Billing Periods only. No cancellation, whenever completed, has retrospective effect.

4.4 The renewal cut-off, and whose record decides it

Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) does not Initiate a Renewal Charge before the Renewal Date and time shown in your Uptal account. A cancellation completed by you and recorded in Uptal's systems before that Renewal Date and time prevents that Renewal Charge. You may cancel at any time up to that moment, and your Renewal Date and time are shown in your account at all times.

A Renewal Charge that has been Initiated is valid, is fully earned once it is Successfully Charged, and is unaffected by any cancellation completed or recorded after the moment of Initiation, including a cancellation that was begun before that Charge and a cancellation completed or recorded before the authorisation of that Charge has completed. A cancellation completed or recorded at any time after a Renewal Charge has been Initiated takes effect only from the end of the Billing Period created by that Charge. The fact that a cancellation was in progress, incomplete, attempted, intended, or contemporaneous with the Charge is not a ground for any refund, credit, reversal, extension, compensation, or other remedy of any kind.

If you cancel after a Renewal Charge has been taken, that cancellation stops the next Charge, and your access continues to the end of the Billing Period that Charge paid for.

The times recorded in Uptal's systems govern the sequence of Initiation and cancellation for every purpose under this Policy, and the Records are evidence of those times in accordance with Section 12.2.

4.5 What is not a cancellation

In plain terms: only the cancel control in your account settings cancels a subscription. Sending a message to Uptal, deleting the app, letting your card expire, blocking the card at your bank, or filing a chargeback does not.

None of the following cancels a Subscription, pauses billing, stops or delays a renewal, or has any effect whatsoever on any Charge, and none of them is a ground for any refund, credit, reversal, extension, compensation, or other remedy:

submitting a Ticket at https://uptal.com/contact-us, of any reason type, including a Ticket that asks for the Subscription to be cancelled, and whatever the Ticket says;
contacting Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) through any other channel whatsoever, including email to any address, in-product chat, telephone, social media, messaging applications, or a message to any individual employee, officer, agent, contractor, or representative;
a message that receives no reply, or that is answered late, or a reply that you consider unsatisfactory or incomplete;
an informal, verbal, implied, or conditional request to cancel;
uninstalling, closing, or ceasing to use the service, or deleting an application from a device;
abandoning your Uptal account, ceasing to log in, or allowing it to become dormant, it being noted that completing the account closure function in your Uptal account settings does cancel your Subscriptions, in accordance with Section 4.17;
allowing a card or other payment method to expire, or removing or replacing it in your account;
cancelling, blocking, freezing, or reporting a card with your bank or card issuer, or instructing your bank to stop or refuse further payments;
pausing the Subscription under Section 4.12;
any period of non-use, dormancy, or inactivity, however long; or
filing a chargeback, payment dispute, or reversal request.

A cancellation is effective only when the subscriber completes it, personally, using the self-service cancellation function in their own Uptal account settings, and it is recorded in Uptal's systems, before the Renewal Charge is Initiated.

Where a Ticket asks for a Subscription to be cancelled, Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) will reply to it directing you to the self-service cancellation function in your Uptal account settings and stating your Renewal Date. That reply is not a cancellation, does not cancel the Subscription, does not stop a Renewal Charge, and does not start, pause, or extend any period under this Policy. Only you can cancel your Subscription, in your own account settings, in accordance with Section 4.3.

Where you are unable to reach the self-service cancellation function because you have lost access to your Uptal account, you should use the account recovery and password reset facilities available on the Uptal website in order to regain access and complete the cancellation yourself. Where Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) has suspended or disabled your access to your account, no further Renewal Charge is made while that suspension continues, in accordance with Section 5.6. The restoration of access to an account, and the cessation of further Charges under Section 5.6, are not refunds, are not Corrections under Section 10, and create no entitlement of any kind.

4.6 No Uptal personnel may cancel a Subscription

In plain terms: cancelling is something only you can do, in your own account settings. Nobody at Uptal can do it for you and nobody at Uptal is allowed to say they have. If anyone tells you your subscription is cancelled, open your account and check: your Renewal Date and your cancellation confirmation are both shown there. If it is still active, cancel it yourself.

No employee, officer, agent, contractor, representative, reseller, affiliate, automated assistant, or support team member of Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) is authorised or permitted to cancel, or to agree to cancel, a Subscription at the request of a subscriber or on a subscriber's behalf, and no such person may do so however the request is made and whatever assurance is given. Any statement, assurance, email, message, ticket reply, chat message, or other communication from any such person purporting to have cancelled a Subscription, to be in the course of cancelling it, to have arranged for its cancellation, to be able to cancel it, or to have stopped, paused, or reversed a Charge, is unauthorised, is of no effect, does not bind Uptal (شركة الخبرات الصاعدة لتقنية المعلومات), does not constitute or evidence a cancellation, does not stop a Renewal Charge, and does not give rise to any refund, credit, reversal, extension, compensation, or other entitlement of any kind. Only the subscriber, acting personally in that subscriber's own Uptal account settings, can cancel a Subscription.

This Section does not restrict, and is without prejudice to, the ceasing of Charges by Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) of its own motion under Section 4.9, Section 4.17, Section 5.6, Section 14.3, or Section 15.11, none of which is a cancellation performed at the request or on behalf of a subscriber.

This Section is to be read together with Section 15.6, under which no such person may vary this Policy, and the two reinforce one another.

4.7 Failing to cancel is not a ground for a refund

Failure or omission to cancel before a Renewal Date is expressly not a ground for any refund, credit, reversal, extension, compensation, or other remedy of any kind, whatever the reason for that failure or omission. Without limitation, none of the following is a ground: forgetting to cancel; not knowing, not realising, not remembering, or not understanding that the Subscription was recurring, that it would renew automatically, that a Renewal Date had arrived, or that a Charge would be made; inadvertence, absence, travel, or having forgotten that the Subscription existed; loss of access to your registered email address or telephone number, or loss of access to your payment method, subject only to Section 4.9; not receiving, not seeing, not opening, or not reading a reminder, notice, receipt, or invoice, none of which Uptal is obliged to send; having been told by any person, including any person at Uptal (شركة الخبرات الصاعدة لتقنية المعلومات), that the matter had been handled, that the Subscription had been cancelled, or that no further Charge would be made; having attempted to cancel through a channel that is not the self-service cancellation function in your account settings; having begun but not completed a cancellation; and cancelling immediately after a Renewal Charge.

4.8 Cancel at any time; your access is not cut short

You may cancel at any time. There is no minimum term and no lock in on future Billing Periods. The service remains fully active, and your access continues, until the end of the paid period that has already been charged for, and your access is not cut short by your cancelling. No refund of any kind, whether prorated, apportioned, partial, or full, and nothing described in Section 5.2, is issued in respect of any part of a paid period that remains unused on or after a cancellation.

4.9 Where the cancellation function was unavailable to your account

In plain terms: if the cancel control was not working for your account when you tried to use it, Uptal treats the cancellation as done from the moment you first tried, and stops charging from then. It does not shorten a period you have already been charged for and used.

Where Uptal's Records show, or where you produce a contemporaneous screenshot, screen recording, or other contemporaneous evidence that Uptal's Records do not contradict, that the self-service cancellation function was unavailable to your account, or failed when operated by you, at a time when you attempted to use it, and that you were unable to complete the cancellation for that reason, the cancellation is treated as having been completed and recorded at the time of your first attempt so recorded, and no further Charge falls due after that time.

Where a Renewal Charge was Successfully Charged before the time of your first recorded attempt, that Charge is unaffected by this Section, the Billing Period purchased by it runs to its end, that Charge remains fully earned and final, and no refund, credit, extension, or other remedy described in Section 5.2 is issued in respect of it.

Where a Renewal Charge was Initiated after the time of your first recorded attempt, that Charge was made after the authority given under Section 4.2 had been withdrawn. Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) accordingly does not complete that Charge and, where it has already been completed, treats it as a Charge falling within Section 10.2(b) and corrects it under Section 10, the Billing Period purchased by that Charge and the access under it ending on the date the correction is made. That correction is the correction of a billing event made without a subsisting authority. It is not a refund of any Uptal service, and Section 10.1 applies to it.

This Section corrects the cancellation record. It is not an exception to Section 5.1. No failure, error, unavailability, interruption, or delay of any interface, network, device, browser, application, email service, or communication channel, other than as expressly provided in this Section, gives rise to any remedy of any kind.

4.10 Upgrades, downgrades, plan changes, seats, reactivations and add-ons

Every upgrade, downgrade, plan change, change of billing frequency, addition or removal of a seat, reactivation of a cancelled or lapsed Subscription, resumption after a pause, add-on, supplementary purchase, and separate order is a purchase of a Billing Period to which Sections 3 and 4.1 apply in full. In particular:

an upgrade Charge is final and not refundable from the moment it is Successfully Charged;
a downgrade, a seat reduction, and a change of billing frequency take effect at the end of the Billing Period then current and do not entitle you to any repayment, apportionment, adjustment, or credit in respect of the difference in plan or seat pricing for the Billing Period then current or for any earlier Billing Period;
a reactivation of a cancelled or lapsed Subscription is a new purchase, made at the price displayed to you and accepted by you at the time of that reactivation, which becomes the authorised amount for subsequent renewals for the purposes of Sections 4.2 and 13.2;
a resumption after a pause continues your Subscription for a further Billing Period, and is charged in accordance with Section 4.12;
no Allowance, entitlement, balance, or unexpired portion of any earlier Billing Period is restored, revived, or carried over on a reactivation or on a resumption;
a seat added during a Billing Period is charged for that Billing Period, and a seat removed during a Billing Period does not reduce or repay any amount already charged; and
any Charge that is declined and subsequently retried, whether automatically or at your request, is a single Charge for that Billing Period and is final once Successfully Charged.

4.11 Trials, promotional periods and zero amount Charges

Where a free trial, free period, introductory price, promotional price, discount code, referral benefit, or reduced or free first period is offered, the terms disclosed at the time of the offer apply. Where a free or reduced period is followed by a paid period, that fact, the amount of the subsequent Charge, and the date on which it will be charged are disclosed to you before you provide your payment details, and your provision of payment details constitutes your authorisation of that subsequent Charge. Where an applicable card scheme rule requires a notification to be sent before the first Charge following a free or reduced period, that notification is sent; no other notice or reminder is sent before any Charge, and Section 4.3 applies.

Where a Charge is to be made at a promotional, introductory, or discounted amount for a stated number of Billing Periods, the amount that will be charged at each subsequent renewal, and the Billing Period from which it will apply, are displayed to you and accepted by you before you provide your payment details, and it is that amount which you authorise under Section 4.2 for those subsequent renewals. Where they are not so displayed and accepted, each renewal is charged in the amount last authorised by you, and the higher amount applies only from the point at which it has been displayed to you and incorporated into a refreshed authorisation under Section 13.2.

Every Charge that follows a free or reduced period, and every Charge made at a promotional, introductory, discounted, or zero amount, is a Charge to which Sections 3, 4.1, 5 and 6 apply in full: it is delivered and fully performed at the moment it is Successfully Charged, and it is not provisional, conditional, revocable, or refundable in whole or in part on the ground that a free or reduced period had applied, that an earlier Charge was made at a reduced or zero amount, that you did not use the service during or after that period, that you did not expect the Charge, that you misunderstood the length or end date of a free or reduced period, that a time zone differed, or that you did not cancel before the paid period began.

4.12 Pausing

Where a pause facility is offered for a product, pausing suspends future performance and future Charges only, from the end of the Billing Period then current. Pausing is not a cancellation, has no effect on any Charge already Successfully Charged, and does not shorten, extend, suspend, bank, preserve, transfer, credit, or carry forward the Billing Period then current or any unused part of it, which expires and is not repaid, credited, extended, or carried forward. Pausing is not a refund, a credit, an extension, or a deferral of any amount already paid, and is not a ground for any refund.

A paused Subscription resumes automatically at the end of the pause unless you have cancelled it in accordance with Section 4.3 before then. The Charge that falls due on resumption is made in the amount last authorised by you for your plan under Section 4.2, and by pausing you authorise that Charge in advance. Where the price of your plan has changed during the pause, the Subscription does not resume, and no Charge is made, until the new amount and interval have been displayed to you and accepted by you as a refreshed authorisation under Section 13.2. Until that acceptance is given, the Subscription remains paused and no Charge is made.

A pause facility is offered for Uptal Auto-Apply only. It confers no right in respect of any other Uptal product, and the fact that a pause facility is offered for one product and not for another is not a ground for any remedy of any kind.

4.13 The confirmations and receipts that Uptal sends

In plain terms: Uptal does not send renewal reminders. Instead, your Renewal Date and time are shown in your account at all times, your enrolment email carries a direct link to the cancel control, and you get a receipt for every payment including every renewal.

Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) sends, and retains proof of sending, the following communications, in each case to the most recent email address recorded on your account:

(a) on each new Subscription, an enrolment confirmation restating the product and plan, the amount, the currency, the billing frequency, the date of the first Charge, the date of the next Charge, and a direct link to the self-service cancellation function;
(b) a receipt for every Charge, including every Renewal Charge, stating the product and plan, the amount, the currency, the date of the Charge, the date of the next Charge, and how to cancel, including a direct link to the self-service cancellation function in your Uptal account settings; and
(c) on each cancellation recorded in Uptal's systems, a cancellation confirmation stating the effective date of the cancellation, that your access continues to the end of the paid period already charged for, and that no further Charge will be made.

Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) does not send renewal reminders or pre-renewal notices, as provided in Section 4.3. The non-sending, non-delivery, delayed delivery, filtering, blocking, deletion, non-receipt, non-opening, or non-reading of any communication described in this Section, for any reason, including an out of date email address or a full mailbox, is not a ground for any refund, credit, reversal, extension, compensation, or other remedy of any kind, and does not affect the validity or the finality of any Charge or of any cancellation. Notices sent by Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) to the most recent email address recorded on your account, or made available in your account, are validly given whether or not actually received, opened, or read.

4.14 Subscriptions purchased through an application store or other platform

Where a Subscription is purchased through a mobile application store, marketplace, or other third party platform, billing, renewal, cancellation, and any request for a reversal are governed by that store's or platform's own terms and rules, over which Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) has no control. In that case, and only in that case, cancellation is performed by you in the account settings of that store or platform, in accordance with its rules, and that is the only way to cancel that Subscription; the self-service cancellation function in your Uptal account settings does not cancel it, and Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) cannot cancel it for you. Every other provision of this Policy applies to such a Subscription in full. Section 11.7 applies to any reversal effected by such a store or platform.

4.15 Authentication and the recurring mandate

Where required by the applicable card scheme or by the regulations of the Saudi Central Bank, your first Charge for a Subscription is authenticated by you through your card issuer, and by completing that authentication you establish a recurring mandate for that Subscription. Each subsequent Renewal Charge is a merchant-initiated transaction made under that mandate, in the authorised amount and at the authorised interval determined under Sections 4.2 and 13.2, and carries a reference to that initial authentication. The authentication artefacts and the mandate reference for each Charge are recorded in the Records and are evidence, in accordance with Section 12.2, that the Charge was made under a mandate established and authenticated by you.

4.16 Correcting an error in the order you placed

Where you made an error in the electronic communication by which you placed an order, the checkout did not enable you to correct that error before submission, and you notify Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) by a Ticket at https://uptal.com/contact-us within twenty four (24) hours of that communication, Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) will correct the notified error in accordance with Article 4 of the Saudi E-Commerce Law and Article 4 of its Implementing Regulations, unless you have by then used the service, benefited from it, or obtained a benefit from it.

Correction under this Section is effected by moving your order or Subscription to the plan, term, billing frequency, seat count, or currency you intended, and by adjusting the amount charged to the amount properly payable for it, any excess being returned to the original payment method and to the Payer of Record only. That adjustment is the correction of an order that was never the order you placed. It is not a refund of any Uptal service, is not a Correction under Section 10, and is not an exception to Section 5.1.

Where Uptal's own electronic communication to you contained an unintentional error, Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) will notify you of it as soon as it becomes aware of it and before performance begins, and you may then elect to continue after correction or to rescind and recover what you paid, in accordance with Article 4(3) of those Regulations.

4.17 Closing your Uptal account cancels your Subscriptions

Where you complete the account closure function in your own Uptal account settings, Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) treats that as a cancellation of every Subscription on that account, recorded at the time the closure is completed, and no Renewal Charge falls due after that time. Before completing the closure you are shown which Subscriptions will be cancelled and the date to which your paid access continues.

Closure operates in respect of future Billing Periods only. It has no effect on any Charge already Successfully Charged, the Billing Period purchased by that Charge runs to its end, that Charge remains fully earned and final, and no refund, apportionment, credit, extension, or other remedy described in Section 5.2 is issued in respect of it. Abandoning an account, ceasing to log in, or allowing an account to become dormant is not the completion of the account closure function and does not cancel any Subscription, as provided in Section 4.5.

5 No refund in any form

In plain terms: because the service for a period is delivered to you in full at the moment your payment goes through, and you use it and obtain the benefit of it from that moment, there is no right to rescind and the amount is final. No refund is issued for any Uptal service under this Policy, and there is no substitute for one either: no credit, no voucher, no discount, no free month, no extension, no set-off, no compensation, and no goodwill gesture. Section 10 deals separately with two billing events that do not pay for any service at all.

5.1 The rule

No amount Successfully Charged in respect of any Uptal product or service is refundable, repayable, reversible, exchangeable, transferable, or recoverable in any manner, on any ground whatsoever, whether the Charge was an initial purchase, a renewal, or any other Charge, and whether or not you used the service, in each case to the maximum extent permitted by applicable Saudi law.

No refund is issued under this Policy for any Uptal service, on any ground, at any time. Section 10 is not an exception to that rule: Section 10 deals with the correction of billing events that did not purchase any Uptal service at all, and a Correction under Section 10 is not a refund. Section 4.16 is not an exception to it: it corrects an order that was never the order you placed. Section 9.7 is not an exception to it either: Section 9.7 records an obligation arising under a superseded version of this Policy, in respect of an order placed before 7 September 2026, and confers nothing under this Policy in respect of any Charge to which this Policy applies. Section 15.11 is not an exception to it: it provides for the return of money received under a contract that was not binding, which is not a payment for any Uptal service. Those four provisions are the only provisions of this Policy under which any amount is returned to you, and none of them is a refund issued under this Policy for an Uptal service.

5.2 The enumeration

Without limiting Section 5.1, and to the maximum extent permitted by applicable Saudi law, Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) shall be under no obligation, and you shall have no right, claim, or entitlement, to receive in respect of any amount Successfully Charged, in whole or in part, any of the following:

a refund, a partial refund, a prorated or apportioned refund, a repayment, a reimbursement, a reversal, a chargeback, a cancellation of a Charge, a rebate, cashback, a price adjustment, a retroactive change of price, a price match, or a refund of any difference in price;
a credit, an account credit, a billing credit, an account balance, a wallet or stored value, loyalty or reward points, a service credit, a service level credit, a promotional credit, store credit, a gift card, a voucher, a coupon, or a discount, whether applicable to the product concerned, to any other Uptal product, or to any future purchase;
an extension, prolongation, deferral, suspension, freezing, or restarting of any Billing Period;
a free period, a free or discounted future Billing Period, a payment holiday, or a waiver, forgiveness, cancellation, or reduction of any future fee;
a free upgrade, a free add-on, an additional seat, an upgraded plan tier, or any other benefit in kind;
additional, restored, replaced, rolled over, banked, or carried forward Allowances of any kind, including profile unlocks, matches, applications, submissions, revisions, iterations, or seats;
the transfer of any Subscription, order, unexpired period, deliverable, Allowance, or entitlement to any other person, account, plan, or product, or the provision of a substitute or replacement product;
a set-off, deduction, withholding, abatement, retention, recoupment, counterclaim, cross-claim, or lien against any amount due or becoming due to Uptal (شركة الخبرات الصاعدة لتقنية المعلومات);
compensation, damages, damages in lieu of performance, liquidated damages, an indemnity, a contribution, restitution, a claim in unjust enrichment, failure of consideration, quantum meruit, money had and received, rescission with repayment, or a reduction, abatement, or diminution of the price, in each case in respect of a Charge that purchased a service that was made available to you, save that nothing in this Section affects any obligation of Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) to return an amount received without lawful cause, which is dealt with in Sections 1.4, 4.16, 10 and 15.11; or
an ex gratia payment, a goodwill payment, a goodwill gesture, a service recovery gesture, or any other accommodation of any kind.

5.3 Substance, not label

This Section 5 applies according to the substance and effect of what is sought, and not according to the description, label, or characterisation applied to it by you or by any other person. Any request, claim, demand, or proceeding the effect of which would be to return to you, to release you from, to reduce, or to compensate you for, in whole or in part, any amount Successfully Charged, or to confer on you value in money or in kind by reason of such an amount, is subject to Sections 5.1 and 5.2 however it is described, whether it is framed as a refund, a correction, a credit, a claim in contract, a claim in tort, a claim in restitution, a claim in misrepresentation, a price reduction, a set-off, or otherwise, and whether it is made to Uptal (شركة الخبرات الصاعدة لتقنية المعلومات), to a bank, card issuer, payment provider, or card scheme, through a mobile application store or other platform, or through any third party. The absence from Section 5.2 of any particular form of remedy, relief, or accommodation shall not be construed as an indication that it is available.

5.4 Re-performance is not a refund

In plain terms: where something is wrong with what was delivered, Uptal fixes the work. It does not pay money, and fixing the work is not a refund.

Where this Policy provides a remedy for a product, including the re-verification or replacement of a candidate record under Section 7.6, the correction of preferences and continued submission under Section 8.8, the revisions provided under Section 9.3, the delivery of a deliverable under Section 9.5, the opening of access under Section 5.5, the restoration and extension of access under Section 5.6, and the substitution of a product under Section 14.3, that remedy is the re-performance or correction of the service you purchased. It is expressly not a refund, a credit, a voucher, an Allowance with cash value, an extension of a Billing Period by way of compensation, or any other remedy described in Section 5.2; it has no cash value; it is not transferable; it is provided at Uptal's cost and not by way of restitution of any amount; and neither the provision of such a remedy, nor its scope, its timing, its exhaustion, its refusal, its unavailability, nor any alleged failure of it, gives rise to any right to a refund, a credit, or any other payment, or entitles you to any other remedy. Each such remedy is your sole and exclusive remedy in respect of the matter to which it relates.

5.5 Where access or entitlements were not in fact opened

In plain terms: if you were charged and the access or the allowance was not actually opened for you, Uptal opens it and runs the whole period from that date, so you get the full period you paid for. Uptal does not pay money for this.

Where a Charge has been Successfully Charged and the access, entitlements, or Allowances for the Billing Period to which it relates were not in fact opened, issued, or made operative in your account, Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) opens and issues that access and those entitlements and Allowances, and the Billing Period concerned runs, in full and without abatement of its length, from the date on which they are opened, so that you receive the whole of the Billing Period you purchased. That is your sole and exclusive remedy and the entire liability of Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) in respect of the matter. That remedy is a re-performance of the service purchased and is governed by Section 5.4. No payment of any kind is made under this Section, and this Section is not a Correction under Section 10.

Where Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) is unable to provide that remedy, and no Uptal product or service was made available against the Charge at any time, the position is governed exclusively by Section 1.4 and Section 15.3 and by no other provision, entitlement, or expectation.

5.6 Suspension and termination by Uptal, and Charges during a suspension

Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) may suspend, restrict, disable, or terminate your account or your access to any product, in whole or in part, by reason of your breach of this Policy or of the Terms & Conditions, on the ground of fraud, abuse, scraping, credential sharing, or misuse where Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) has reasonable grounds, recorded in the Records at the time, for concluding that it has occurred, for legal, regulatory, sanctions, or payment scheme reasons, or on any other ground permitted by the Terms & Conditions.

Where Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) suspends, restricts, disables, or terminates your account or your access under this Section, no further Renewal Charge is made while that suspension or termination continues, and the Subscription is treated as ceasing for billing purposes with effect from the end of the Billing Period then current. No Charge is made for a Billing Period that begins while you are barred from the product. Where the suspension or termination begins during a Billing Period for which you have already been Successfully Charged, the service for that Billing Period was made available to you at the moment of that Charge in accordance with Section 3, that Charge remains fully earned and final, and no part of it is repaid, credited, apportioned, or extended, and all unused Allowances expire and are not repaid, credited, or carried forward.

Where a suspension imposed pending investigation is lifted because no breach is established, Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) restores your access and extends the Billing Period concerned by the length of the suspension. That extension is a re-performance of the service purchased, is governed by Section 5.4, and is not a refund, a credit, or a Correction under Section 10.

The cessation of further Charges under this Section is not a refund, is not an admission of any kind, and creates no entitlement.

5.7 Ex gratia payments and accommodations

Where Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) elects, in any individual case, to make any payment or to extend any accommodation notwithstanding this Policy, that payment or accommodation is made voluntarily and ex gratia; is made without any admission of liability, of breach, of entitlement, or of the correctness of any assertion made by any person; is confined to the individual case in which it is made and to the amount and terms on which it is made; and creates no right, entitlement, expectation, precedent, practice, course of dealing, representation, warranty, or estoppel of any kind, whether in favour of the recipient in respect of any other matter or in favour of any other person in any circumstances, however similar. Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) may make any such payment or accommodation conditional upon such terms as it thinks fit, including the withdrawal in writing of any chargeback or payment dispute relating to the Charge concerned and the provision of a written release in full and final settlement of all claims arising out of the matter concerned. The exercise, or the non-exercise, of the discretion described in this Section on any occasion does not oblige Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) to exercise it, or to decline to exercise it, on any other occasion, and Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) is under no obligation to give reasons for any decision under this Section. Any payment or accommodation that Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) has made, or is said to have made, in any other case or to any other person, is not a ground for any refund, credit, reversal, or compensation in your case.

5.8 A payment ordered by a court or directed by an authority

Where Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) pays any amount in compliance with an order of a competent court, with a direction of a competent authority, or in discharge of an obligation imposed by a provision of Saudi law that is mandatory and cannot be waived, limited, or varied by agreement, that payment is made in discharge of that obligation alone. It is not a refund of any Uptal service, is not an admission of any entitlement, does not vary this Policy, and creates no right, entitlement, expectation, precedent, practice, or course of dealing in respect of any other Charge, any other case, or any other person, however similar the circumstances. Any such amount is limited, calculated, and paid in the manner provided by Section 15.3.

5.9 Limitation of liability for claims relating to a Charge

The total aggregate liability of Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) in respect of all claims, of whatever nature and howsoever arising, relating to or connected with any Charge, including any claim for a refund, a repayment, restitution, a price reduction, a set-off, damages, or compensation, and whether brought in contract, in tort, in restitution, or otherwise, other than a liability to return an amount received without lawful cause, shall not exceed the aggregate of the amounts Successfully Charged to you in the twelve (12) months preceding the date on which the claim was first raised with Uptal (شركة الخبرات الصاعدة لتقنية المعلومات), in each case to the maximum extent permitted by applicable Saudi law.

Where a single set of circumstances affects more than one Charge, the claims may be raised together and are subject to that single aggregate limit. This Section applies to every claim relating to a Charge in place of any lower limit stated in the Terms & Conditions, in accordance with Section 1.8, and the limitations and exclusions in the Terms & Conditions otherwise continue to apply. Nothing in this Section limits or excludes any liability that cannot be limited or excluded under applicable Saudi law, including liability arising from fraud or wilful misconduct, and nothing in this Section applies to, or limits, the correction of a Charge under Section 10, which is not a payment of damages.

6 Grounds that are expressly not grounds for a refund

In plain terms: this Section names, one by one, the situations people ask about. None of them is a ground for a refund or for anything in place of one. The list is long on purpose, so that nothing here can come as a surprise.

6.1 How this Section works

Without limiting Sections 5.1 to 5.3, and by way of illustration and not of limitation, none of the matters set out in this Section constitutes a ground for any refund, credit, reversal, extension, compensation, or other remedy of any kind, in respect of any Charge for any Uptal product or service. Each ground stated below is independent of every other, applies to every Uptal product unless otherwise stated, applies identically to an initial Charge and to every Renewal Charge, and applies whether the matter is raised on its own or in combination with any other matter. The absence of any matter from this Section does not mean that it is a ground; Sections 5.1 to 5.3 apply to every matter, listed or unlisted, and Section 6.11 applies to any matter not listed.

6.2 Use, non-use, output and outcomes

Non-use, partial use, under-use, delayed use, or discontinued use of a product during a Billing Period, and the proportion of any Allowance used or left unused;
never logging in, never opening or downloading a deliverable, never uploading a CV, never completing a profile, never setting or updating preferences, never verifying an email address or telephone number, and never completing onboarding, activation, or configuration of any kind, and any delay or failure by you in providing information, materials, cooperation, access, or instructions;
the number, timing, quality, destination, or existence of searches, matches, match scores, profile unlocks, tailored CVs, applications, submissions, deliverables, revisions, or iterations during any period, including a period in which none occurs;
dissatisfaction of any kind, including with results, matches, match scores, rankings, candidate data, search results, data quality, data accuracy, the reachability or responsiveness of any candidate, writing style, wording, formatting, design, structure, length, tone, language, or any other matter of subjective judgment;
errors, inaccuracies, omissions, fabrications, mischaracterisations, duplications, or unsuitable output produced by Uptal's AI systems, including inaccurate matching, inaccurate scoring, and errors in a tailored CV, it being acknowledged that Uptal's AI systems are probabilistic and not deterministic, that they produce estimates that may be inaccurate, incomplete, outdated, or unsuitable, and that this is an agreed characteristic of the service you have purchased and not a defect in it;
no change, or an insufficient change, in any score, rating, ranking, evaluation, index, or assessment produced by any Uptal system or by any third party system, including any applicant tracking system, scoring tool, or employer system, in respect of any CV, profile, or application, whether before or after any Uptal service is performed, a lower Uptal CV score recorded on delivery being a matter within the revision remedy in Section 9.3;
applications submitted to positions, employers, or entities that you did not want, had not individually reviewed, or would not have selected manually, including your current employer, a former employer, a competitor, a client, a recruiter, or any entity you wished to exclude, and the failure of any exclusion, blocklist, filter, or targeting preference to be complete or effective;
the inability to retract, recall, amend, correct, or delete an application after submission, and any consequence of a submission, including any effect on your current employment, your relationships, your reputation, or your prospects;
a job posting that is expired, filled, withdrawn, duplicated, mis-described, or not genuine, a candidate record that is outdated, unreachable, unresponsive, or already hired, and any act, omission, decision, or process of any employer, recruiter, applicant tracking system, job platform, or other third party;
the absence, presence, timing, nature, or quality of any employer response, acknowledgement, screening, shortlisting, assessment, interview, offer, or hire, it being acknowledged that Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) does not guarantee interviews, offers, or employment, and that all screening, shortlisting, interviewing, and hiring decisions are made solely by employers, in their sole discretion, and are outside Uptal's knowledge and control;
being rejected, receiving no reply, being shortlisted and then not progressed, a process being withdrawn, receiving only unsuitable opportunities, or receiving opportunities or offers below your expectations as to salary, seniority, location, or any other matter.

6.3 Renewals, cancellation and billing mechanics

Failure or omission to cancel, pause, or downgrade before a Renewal Date, for any reason, including inadvertence, forgetfulness, absence, travel, or having forgotten that the Subscription existed;
cancellation submitted, begun, attempted, intended, completed, or recorded after a Renewal Charge has been Initiated or Successfully Charged, including a cancellation that was in progress at the time of that Charge, a cancellation completed before the authorisation of that Charge had completed, and a cancellation made immediately after that Charge;
an attempt to cancel that was not completed and recorded in Uptal's systems, for any reason, including a failure, error, unavailability, interruption, or delay of any interface, network, device, browser, application, email service, or connection, whether on your side or on Uptal's side, save only as expressly provided in Section 4.9;
a purported cancellation communicated through any means other than the self-service cancellation function in your Uptal account settings, including a Ticket, a message through any other channel, an unanswered message, an informal or verbal request, uninstalling or ceasing to use the service, deleting an application, allowing a card to expire, cancelling or blocking a card with your bank, or filing a chargeback;
a statement, assurance, email, message, or other communication from any person, including any employee, officer, agent, contractor, representative, or support team member of Uptal (شركة الخبرات الصاعدة لتقنية المعلومات), purporting to have cancelled a Subscription, to be cancelling it, to be able to cancel it, or to have stopped, paused, or reversed a Charge, as provided in Section 4.6;
not having known, realised, remembered, expected, or understood that a Subscription was recurring, that it would renew automatically, that a Renewal Date had arrived, or that a Charge would be made;
the non-sending, non-delivery, non-receipt, late receipt, filtering, blocking, deletion, non-opening, or non-reading of any renewal reminder, renewal notice, receipt, invoice, confirmation, or other communication, for any reason, it being acknowledged that Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) does not send renewal reminders or pre-renewal notices, as provided in Section 4.3;
a period of dormancy or non-use, however long, it being acknowledged that dormancy is not a cancellation, that Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) is under no obligation to monitor your usage, to notify you that you are not using a product, or to cancel a Subscription on your behalf, and that no Uptal personnel are permitted to cancel a Subscription on your behalf;
the fact that each Charge stands alone and is separately and finally earned when made, so that a claim relating to one Billing Period does not affect any other Charge;
the fact that a Charge was made automatically rather than by an act of yours at the time.

6.4 Allowances, plan changes, pausing and reactivation

Unused, partly used, expired, wasted, or unsatisfactory Allowances at the end of a Billing Period, or on any earlier cancellation, downgrade, plan change, seat change, pause, suspension, termination, or account closure, all Allowances being made available for use within the period or order to which they relate, having no cash value, being non-transferable, and not rolling over or being carried forward;
a profile unlock or other Allowance spent on a candidate record or other output that proves to be inaccurate, incomplete, outdated, duplicated, unreachable, unresponsive, already hired, or otherwise unsuitable, an unlock being consumed and fully performed at the moment the underlying information is disclosed to you, subject to Section 7.6;
pausing a Subscription, resuming a Subscription, or the treatment of the unused remainder of a paid Billing Period current when a pause begins, which expires and is not repaid;
downgrading a plan, upgrading a plan, changing billing frequency, adding or removing seats, moving between Uptal products, or otherwise changing a Subscription, and any difference in price arising from any of them;
reactivating a cancelled or lapsed Subscription, no Allowance, entitlement, balance, or unexpired portion of any earlier Billing Period being restored on reactivation;
the fact that a pause facility is offered for one product and not for another, a pause being a feature of Uptal Auto-Apply only and conferring no right in respect of any other product.

6.5 Who paid, and third parties

Payment by, or on behalf of, a person other than the Account Holder, including an employer, a recruitment agency, a sponsor, a family member, a friend, or any other third party, and any dispute, arrangement, expectation, condition, change of position, or falling out between the Account Holder and that person, including the ending or breakdown of any employment, sponsorship, agency, commercial, or family relationship;
any objection raised by the holder of the payment method used, or by any person on that holder's behalf, in respect of a Charge made under a Subscription or order established by the Account Holder or by any person authorised by the holder of the payment method;
use of the payment method, the account, the device, or the credentials by any person to whom you gave or permitted access, including a family member, a member of your household, a colleague, an employee, a friend, or a guest, whether or not with your knowledge, and use obtained through your deliberate act or your gross negligence in safeguarding any of them, all such use being your own for the purposes of this Policy;
the absence, limitation, withdrawal, or breach of any internal authority, procurement policy, budget approval, or delegation within a company, organisation, or other entity on whose payment method a purchase was made, which is a matter between you and the person who made the purchase;
any activity on your account occurring before you have notified Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) by Ticket of a suspected compromise of your account and Uptal has had a reasonable opportunity to act on that notification;
a claim made or pursued by any purported assignee, transferee, claims management company, claims aggregator, chargeback recovery service, litigation funder, or other purchaser or aggregator of claims, as provided in Section 15.7.

6.6 Your own acts, omissions and circumstances

Deletion, closure, deactivation, or abandonment of your account by you, loss of your credentials, loss of access to your registered email address or telephone number, or any other act or omission of yours that results in your losing access to a product, none of which terminates any Charge already made, and none of which stops future Charges unless you have also cancelled the relevant Subscription in accordance with Section 4.3 or completed the account closure function in accordance with Section 4.17;
any matter affecting your own device, operating system, browser, application version, storage, connectivity, network, firewall, virtual private network or proxy, advertisement blocker, or geographic location, and any restriction imposed by your employer, your network provider, or any authority in your location;
your travel, relocation, or presence in a location from which a product is unavailable, restricted, or blocked, and your immigration, residency, or work eligibility status;
any change in your personal, professional, financial, or business circumstances, whatever its nature and however serious;
no longer needing or wanting the service, for any reason, including a change in your employment or hiring situation, a decision to stop or pause your search or your hiring, a change in your plans, or a change of mind, and whether that occurred before, on, or after any Charge;
any right, remedy, period, or claim said to arise under the law of any country, state, or territory other than the Kingdom of Saudi Arabia, as provided in Section 1.11.

Matters of legal capacity, minimum age, and the death of a subscriber are dealt with in Section 15.11.

6.7 Availability, change, discontinuation and Force Majeure

Service disruptions, degradations, interruptions, latency, reduced performance, suspensions, outages, scheduled or emergency maintenance, system upgrades, capacity constraints, security measures, security incidents, loss of or damage to data, failures of third party infrastructure, telecommunications, hosting, payment, or data providers, changes to or restrictions imposed by any employer, applicant tracking system, job platform, or other third party source, and Force Majeure Events, in each case as further provided in Section 14;
technical issues, faults, outages, defects, errors, or degradation of any kind, whether arising on your own systems, network, devices, browsers, or internet access, on Uptal's side, or on the side of any third party;
the modification, restriction, replacement, retirement, sunset, withdrawal, or discontinuation of any product, plan, feature, Allowance, integration, data source, model, algorithm, channel, or method of delivery, in whole or in part, as further provided in Section 14.3;
the absence of any particular feature, function, interface, design, integration, data source, employer, throughput, volume, response time, model, algorithm, or method of delivery, as provided in Section 3.7;
the fact that a product, plan, feature, or Allowance is different from, or less than, what it was at the time of an earlier Charge, or different from what you expected;
the cessation of access to a product, to its outputs, or to any data, deliverable, report, or history held within it, upon expiry, cancellation, suspension, or termination.

6.8 Money, price, tax and currency

An increase in price, the application of a changed price, and the absence of any notice of either, prices being capable of change at any time and from time to time without prior notice as provided in Section 13.2;
the ending, expiry, withdrawal, or non-application of any promotional, introductory, bundled, referral, or discounted price, and the fact that a promotional, introductory, or discounted price was previously applied;
the availability at any time, to you or to any other customer, of a lower price, a promotion, a better offer, or a different plan;
the failure of any discount code, promotional code, referral benefit, or credit to apply, or its incorrect application, and the expiry or withdrawal of any offer;
differences arising from currency, currency conversion, exchange rates, dynamic currency conversion, and any fee, charge, margin, commission, or interest applied by your bank, card issuer, payment provider, installment or wallet provider, or any intermediary, which are matters between you and that institution;
an authorisation, hold, pending entry, reversal of an authorisation, declined attempt, or retry shown on a statement or in a banking application, none of which is a Charge and none of which is a duplicate Charge;
a Charge that you did not recognise on your statement or in your banking application by reason of the statement descriptor used, as further provided in Section 13.6;
any question relating to Value Added Tax, including the rate applied, a tax registration number supplied after a Charge, a claim to zero rating or exemption, and the contents, timing, or availability of a tax invoice, all of which are resolved in the manner provided by Section 13.8;
the purchase of a plan, product, term, billing frequency, seat count, or currency other than the one you intended, the purchase of a longer term than you wanted, the purchase of one product in the belief that it was another, and any purchase made in error, in haste, or on the wrong account, save where Section 4.16 applies;
the existence of a duplicate or additional Uptal account or Subscription held by you, whether intentionally or in error, each account and each Subscription being separate and each Charge standing alone, save only for a Correction under Section 10.2(a);
the filing, pendency, withdrawal, or outcome of any chargeback, payment dispute, or reversal request, as provided in Section 11;
any payment, Correction, or accommodation that Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) has made, or is said to have made, in any other case or to any other person, as provided in Sections 5.7, 5.8 and 10.9.

6.9 Knowledge, understanding, reliance and process

The fact that you did not read, did not receive, did not understand, did not remember, or did not agree with this Policy, the Terms & Conditions, the plan description, the checkout screen, any confirmation, receipt, or invoice, or any other document or disclosure, in either the Arabic or the English language, this Policy being published in both languages and accessible at all times on the Uptal website;
the fact that this Policy or the Terms & Conditions were updated after you first subscribed, the terms applicable to each Charge being those of the version published at the time of that Charge under Section 1.9, and any dispute as to which version applied to a Charge;
reliance on any statement, figure, estimate, preview, match count, help centre article, frequently asked question, testimonial, review, social media post, chat reply, or other communication, whether by Uptal (شركة الخبرات الصاعدة لتقنية المعلومات), by an affiliate, by a referrer, by a reseller, or by any other third party, and including any statement that a product may be cancelled at any time, that there is no lock in, or that there is no commitment, which statements refer to your ability to prevent future Charges and never to the reversal of a Charge already made, and in each case subject to Section 1.7;
any statement, reply, assurance, or offer made by any employee, officer, contractor, agent, representative, reseller, affiliate, automated assistant, or support team member of Uptal (شركة الخبرات الصاعدة لتقنية المعلومات), by any channel, including any statement that a refund, credit, extension, or other remedy would be, might be, or had been granted, no such person having any authority to vary this Policy or to grant any such remedy, as further provided in Section 15.6;
delay in, or the absence of, any response to a Ticket or to any other communication, subject to Sections 11.1 and 12.9;
the fact that a claim was raised outside the periods stated in Section 10.4 or Section 12.7, which concludes Uptal's obligation to investigate it under this Policy and does not affect any period prescribed by law;
the characterisation of any claim as something other than a refund, as provided in Section 5.3.

6.10 Conduct, breach, suspension and termination

The suspension, restriction, disabling, or termination by Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) of your account or of your access to any product, in whole or in part, on any ground permitted by this Policy or by the Terms & Conditions, as provided in Section 5.6;
the filing of a chargeback, payment dispute, or reversal request, and the outcome of any such dispute, as further provided in Section 11;
any reversal effected by a mobile application store, other platform, bank, card issuer, payment provider, card scheme, installment or wallet provider, and any reversal effected by Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) as a compliance measure, as further provided in Section 11.7.

6.11 Anything not listed

The lists in this Section are given by way of illustration and not of limitation. Any matter not listed in this Section, of whatever nature and howsoever arising, and any combination of matters listed or unlisted, is likewise not a ground for any refund, credit, reversal, extension, compensation, or other remedy of any kind, Sections 5.1 to 5.3 applying to it in full. The absence of a circumstance from this Section is not an indication that it is a ground.

7 Uptal Talent Search

Applies to: employers and recruiters on Uptal Talent Search plans, including the Professional and Executive Pro plans, and on any other Talent Search plan.

In plain terms: Talent Search is a recurring subscription. Your access is opened the moment you are charged, that is the delivery, and the payment for that period is final. It renews automatically until you cancel it yourself in your account settings.

7.1 Nature of the service, and what is made available

Uptal Talent Search is a recurring Subscription and a digital service that is delivered and put at your disposal from the moment of each Charge. Upon each Successful Charge, Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) immediately opens or maintains access to the Uptal Talent Search platform for the relevant Billing Period in accordance with your plan, including its features, limits, and Allowances and the ability to search, filter, view, and unlock candidate profiles, and immediately issues to your account the entitlements and Allowances applicable to that Billing Period.

Sections 3, 4, 5 and 6 apply to every Charge for Uptal Talent Search in full. Delivery is constituted by that availability throughout the Billing Period, and not by the extent to which you in fact log in to, search on, unlock profiles from, or otherwise make use of the platform, and not by the number, seniority, quality, or suitability of the candidates surfaced.

7.2 Business subscribers

Uptal Talent Search is offered to employers, recruiters, and other subscribers acting for the purposes of their trade, business, craft, or profession, and is designed and priced for that use. Where you complete a purchase on behalf of a company, an organisation, or any other entity, you confirm that you are authorised to do so and to provide the payment method used, and that person and that entity are each bound by this Policy in accordance with Section 2.1.

Any purchase order, standard terms, supplier form, or other document issued by you in connection with a Subscription is of no effect and does not vary this Policy or the Terms & Conditions, whether or not it is acknowledged, signed, or referenced by Uptal (شركة الخبرات الصاعدة لتقنية المعلومات).

Nothing in this Section is to be read as excluding any protection that a provision of Saudi law that is mandatory and cannot be waived, limited, or varied by agreement in fact confers on you, and Section 1.4 applies.

7.3 No refund

All payments made for Uptal Talent Search Subscriptions are final, non-refundable, non-reversible, and non-exchangeable, to the maximum extent permitted by applicable Saudi law. This applies to all billing cycles and plan durations, including monthly, quarterly, and annual plans, to all seat counts, to seat additions and removals, to plan changes, to initial terms and to each and every renewal term, and to all payment methods. Once a Charge has been Successfully Charged, no refund, and nothing described in Section 5.2, will be issued in respect of it, on any ground, including every ground set out in Section 6 and every ground set out in Section 7.7.

7.4 Billing, renewal and cancellation

Uptal Talent Search Subscriptions are billed on a recurring basis according to the plan duration, billing frequency, and seat count disclosed at the point of sale, and renew and are charged automatically at the end of each billing cycle, in the authorised amount for your plan determined under Section 13.2, without further authorisation from you, until cancelled. Each renewal buys a new Billing Period under Section 4.1.

Section 4 applies to Uptal Talent Search in full, and in particular: cancellation is performed by the subscriber, personally, using the self-service cancellation function in the subscriber's own Uptal account settings, by the path Account, then Billing, then Cancel subscription, and that is the only means of cancelling (Section 4.3); the renewal cut-off applies, and Uptal does not Initiate a Renewal Charge before the Renewal Date and time shown in your account (Section 4.4); the list of what is not a cancellation applies (Section 4.5); no Uptal personnel may cancel a Subscription on a subscriber's behalf (Section 4.6); failing to cancel is not a ground for anything (Section 4.7); and cancellation takes effect at the end of the Billing Period then current, with access retained until the paid period expires and not cut short on cancellation (Section 4.8).

No refund of any kind, whether prorated, apportioned, partial, or full, and nothing described in Section 5.2, is issued for a cancellation made at any point in a Billing Period. Downgrading a plan, including from Executive Pro to Professional, reducing a seat count, or changing billing frequency, takes effect at the end of the Billing Period then current and does not entitle you to any repayment, apportionment, adjustment, or credit in respect of any difference in plan or seat pricing.

Uptal Talent Search does not offer a pause facility. The absence of a pause facility is not a ground for any remedy.

7.5 Profile unlocks and Allowances

Where your plan includes a stated Allowance of profile unlocks or other units for a Billing Period, as disclosed at the point of sale, that Allowance is issued to your account at the moment of the Charge for that Billing Period. A profile unlock is consumed and fully performed at the moment the underlying candidate information is disclosed to you, irrespective of the accuracy, currency, completeness, reachability, responsiveness, availability, suitability, or subsequent conduct of the candidate concerned, subject only to the re-verification remedy in Section 7.6.

Unused Allowances do not roll over to any subsequent Billing Period, have no cash value, are not transferable, and expire at the end of the Billing Period to which they relate and on any earlier cancellation, downgrade, seat reduction, suspension, termination, or account closure. No refund, compensation, credit, replacement Allowance, or extension is provided for any unused, expired, wasted, or unsatisfactory Allowance.

7.6 Candidate data: your sole and exclusive remedy

Candidate records are compiled from information provided by candidates and from other sources, are verified on the information available at the time they are added to the database, are processed by automated means, and change over time. People change roles and change contact details, and Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) does not warrant that any candidate record is accurate, current, or complete, or that any candidate is reachable, available, responsive, or suitable.

Where a candidate record that you have unlocked is materially inaccurate in respect of the contact information disclosed to you, your sole and exclusive remedy, and the entire liability of Uptal (شركة الخبرات الصاعدة لتقنية المعلومات), is the re-verification of that record or the making available to you of a replacement record, at Uptal's election and within the scope of the plan you purchased, upon a Ticket submitted at https://uptal.com/contact-us within thirty (30) calendar days of the unlock, quoting the record concerned and describing the inaccuracy. That remedy is a re-performance of the service purchased and is governed by Section 5.4.

7.7 Grounds specific to Uptal Talent Search that are not grounds

Without limiting Section 6, none of the following is a ground for any refund, credit, reversal, extension, compensation, or other remedy: partial use or non-use of the Subscription during a Billing Period; unused or expired profile unlocks or other Allowances at the end of a billing cycle; dissatisfaction with search results, filters, candidate profiles, candidate data, or data quality; the number, seniority, location, availability, responsiveness, or suitability of candidates surfaced, unlocked, or contacted; a candidate who does not respond, who is already employed, who declines to be considered, or who withdraws; the failure of any hire to result from the Subscription, and the time taken to make any hire; changes in hiring needs, headcount, budget, company restructuring, or staffing plans; the departure, replacement, or reassignment of the individual user who purchased or used the Subscription; failure to cancel the Subscription before the next billing cycle; technical issues, faults, outages, defects, errors, or degradation, whether on the subscriber's own systems, network, devices, browsers, or internet access, including corporate firewalls and access restrictions, on Uptal's side, or on the side of any third party; and duplicate, additional, or accidental purchases and duplicate accounts, save only for a Correction under Section 10.

8 Uptal Auto-Apply

Applies to: job seekers subscribed to Uptal Auto-Apply.

In plain terms: Auto-Apply is a subscription, not a one time purchase. It charges you automatically every month until you cancel it yourself in your Uptal account settings. You can cancel at any time, and your service stays active until the end of the period you have already paid for. A payment already taken is not refunded, including the payment that was taken because you did not cancel in time.

8.1 Nature of the service

Uptal Auto-Apply is a recurring Subscription. Upon each Successful Charge, Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) immediately activates the Subscription for the relevant Billing Period and its AI systems match you to roles, tailor your CV for those roles, and submit applications on your behalf, in each case in accordance with the profile, CV, preferences, and targeting parameters held in your account at the relevant time and with the authorisation you grant in the Terms & Conditions.

Sections 3, 4, 5 and 6 apply to every Charge for Uptal Auto-Apply in full. Delivery is constituted by the availability of the Subscription to your account for the Billing Period, and not by the number of matches, tailored CVs, applications, or submissions produced, and not by whether you upload a CV, verify your email address, set preferences, complete onboarding, or log in at all.

8.2 It is a subscription, and it charges automatically each month

In plain terms: the charge will automatically happen each month and the service will be renewed automatically unless cancelled. Auto-Apply is a subscription, not a one time purchase. If you do not cancel before the Renewal Date shown in your account, you will be charged, and that charge is not refundable.

Uptal Auto-Apply is a recurring Subscription service and is not a one time purchase. It renews automatically, and your payment method is charged automatically, each billing period, monthly unless a different billing period is stated on your plan at checkout, in the authorised amount for your plan determined under Section 13.2, without further authorisation, notice, confirmation, reminder, or action by you, and it continues to renew and to charge in that way until you cancel it in accordance with Section 4.3.

The recurring nature of the Subscription, the billing frequency, the amount, the date of the next Charge, and the means of cancellation are disclosed to you before you pay, are recorded in the confirmation of your purchase, and are available in your Uptal account at all times, and your Renewal Date and time are shown in your account at all times. Each Renewal Charge buys a new Billing Period, delivered and fully performed at the moment it is Successfully Charged, in accordance with Section 4.1.

Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) does not send renewal reminders or pre-renewal notices, and the absence of any reminder or notice is not a ground for any remedy, as provided in Section 4.3.

8.3 Cancellation

In plain terms: you cancel Auto-Apply yourself, in your Uptal account settings, at Account, then Billing, then Cancel subscription. That is the only way. Sending a ticket does not cancel it. Deleting the app does not cancel it. Telling your bank to block the card does not cancel it. Nobody at Uptal can cancel it for you.

Section 4 applies to Uptal Auto-Apply in full, and in particular: cancellation is performed by you, personally, using the self-service cancellation function in your own Uptal account settings, by the path Account, then Billing, then Cancel subscription, and that is the only way to cancel (Section 4.3); Uptal does not Initiate a Renewal Charge before the Renewal Date and time shown in your account, and a cancellation completed and recorded before that moment prevents that Charge (Section 4.4); the list of what is not a cancellation applies in full (Section 4.5); no Uptal personnel are authorised or permitted to cancel your Subscription for you, and any statement to the contrary is of no effect (Section 4.6); failing to cancel is expressly not a ground for a refund (Section 4.7); you may cancel at any time, there is no lock in, your access is not cut short, and there is no proration and no partial or full refund for the remainder of the paid period (Section 4.8); Section 4.9 applies where the cancellation function was unavailable to your account; and completing the account closure function cancels your Subscription in accordance with Section 4.17.

8.4 No refund

All payments made for Uptal Auto-Apply Subscriptions are final, non-refundable, non-reversible, and non-exchangeable, to the maximum extent permitted by applicable Saudi law. This applies to initial Charges and to each and every Renewal Charge, to Charges on resumption after a pause, to reactivation Charges, to Charges following a free, promotional, or discounted period, and to all payment methods. Once a Charge has been Successfully Charged, no refund, and nothing described in Section 5.2, will be issued in respect of it, on any ground, including every ground set out in Section 6 and including: partial use or non-use of the Subscription during the Billing Period; the number of roles matched, or applications tailored or submitted, during the period; dissatisfaction with matches, tailored CVs, employer responses, or outcomes; errors or inaccuracies in AI-generated matching, scoring, or tailored CVs; applications submitted to positions, employers, or entities you did not want or would not have selected manually; the inability to retract, recall, or modify an application after submission; not being contacted, screened, shortlisted, interviewed, offered a position, or hired; having found a role and no longer needing the service; failure to cancel or to pause before your next renewal; promotional, introductory, or first period discounts already applied to your Subscription; technical issues, faults, outages, defects, errors, or degradation, whether on your own device or internet connection, on Uptal's side, or on the side of any third party; and duplicate, additional, or accidental purchases and duplicate accounts, save only for a Correction under Section 10.

8.5 No guarantee of employment outcomes

In plain terms: if you have found a role, that is the point of this. Cancel in your account settings as soon as you no longer need Auto-Apply and you will not be charged again. Your access runs to the end of the period you have already paid for. A payment already taken is not refunded, so cancel before your Renewal Date, which is shown in your account.

Uptal Auto-Apply submits applications on your behalf. It does not guarantee interviews, offers, or employment. All screening, shortlisting, interviewing, and hiring decisions are made solely by employers, in their sole discretion, and are outside Uptal's knowledge and control. The number of roles matched, the number of applications tailored or submitted, response rates, interview rates, and employment outcomes vary, depend on factors outside Uptal's control, and are not guaranteed.

The absence, presence, timing, nature, or quality of any employer response, screening, shortlisting, interview, offer, or hire is not a ground for any refund, credit, reversal, extension, compensation, or other remedy of any kind. Finding a role is not a ground for the refund of a Charge already made. It is a reason to cancel, which you may do yourself at any time in your account settings, with effect on future Charges.

8.6 AI matching accuracy and finality of submissions

Uptal's AI systems are probabilistic and not deterministic, and can make mistakes. Matches, match scores, rankings, and tailored CVs are AI-generated estimates, are generated without human review of each individual result, and are not guaranteed to be accurate, complete, current, or suitable. You acknowledge that this is an agreed characteristic of the service you have purchased and not a defect in it.

Uptal Auto-Apply operates automatically, continuously, and without individual review by you of each application before it is submitted, and may accordingly submit applications to positions, employers, or entities that you have not individually reviewed or would not have selected manually, in line with the authorisation you grant in the Terms & Conditions.

Exclusions recorded in your Uptal account are applied to submissions made after they are recorded, and Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) does not knowingly submit an application to an employer recorded as excluded in your account at the time of that submission. No exclusion, blocklist, filter, or targeting preference is warranted to be complete or effective in every case, and you should not rely on any of them where disclosure of your search would cause you harm. That is disclosed to you before you subscribe and again in your Uptal account wherever exclusions and targeting preferences are configured, and your acceptance of that disclosure is recorded in the Records.

Once an application has been submitted, it is final and irrevocable, and it cannot be retracted, recalled, amended, edited, or deleted by Uptal (شركة الخبرات الصاعدة لتقنية المعلومات). Any request to withdraw, amend, or correct a submitted application must be made by you directly to the receiving employer or platform, in accordance with that recipient's own procedures, and Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) has no obligation to procure, and gives no assurance as to, the success of any such request. Neither the pausing nor the cancellation of Uptal Auto-Apply has any effect on any application submitted before the effective time of that pause or cancellation.

None of the matters described in this Section, and no consequence of any of them, including any effect on your current employment, your relationships, your reputation, or your prospects, entitles you to any refund, credit, reversal, extension, compensation, or other remedy of any kind.

8.7 Pausing your Subscription

As an alternative to cancelling, you may pause your Uptal Auto-Apply Subscription for up to three months at a time, using the pause function in your Uptal account settings. Section 4.12 applies in full: pausing suspends future submissions and future billing from the end of the Billing Period then current; it is not a cancellation; it is not a refund of any amount already paid; it does not preserve, extend, bank, transfer, credit, or carry forward the Billing Period then current or any unused part of it, which expires and is not repaid; and the Subscription resumes automatically at the end of the pause, in the amount last authorised by you, unless you have cancelled it in your account settings before then. Pausing is available for Uptal Auto-Apply only and confers no right in respect of any other Uptal product.

8.8 Your sole and exclusive remedy

Where you consider that Uptal Auto-Apply is matching you to unsuitable roles, or submitting applications that do not correspond to the preferences configured in your account, your sole and exclusive remedy, and the entire liability of Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) in respect of that matter, is the review and correction of your profile, CV, targeting preferences, and exclusions, and the continued operation of the service on the corrected basis, in each case with effect on future submissions only, following a Ticket submitted at https://uptal.com/contact-us describing what you wish corrected. That remedy is a re-performance of the service purchased and is governed by Section 5.4.

9 Uptal CV Enhancer

Applies to: job seekers who purchase an Uptal CV Enhancer order, and any person who pays for such an order.

In plain terms: CV Enhancer is a one time purchase of work made specifically for you. The fee is earned the moment you are charged, and the order cannot be cancelled. If you are not happy with the result, the remedy is revisions. There is no refund, and there is no score guarantee.

9.1 Nature of the service

Uptal CV Enhancer is a one-time, done-for-you digital service. When you place an order, Uptal (شركة الخبرات الصاعدة لتقنية المعلومات), acting through its personnel and its AI systems, enhances and rewrites your CV to produce a personalised digital deliverable created specifically for you, on the basis of, and in reliance upon, the information and specifications you supply. Performance commences, costs are incurred, and the fee is fully earned at the moment the payment for the order is Successfully Charged, and the order is at that moment delivered, performed, accepted, and irrevocably consumed for the purposes of Section 3.1.

The deliverable is a product designed and produced specifically for you according to specifications and information that you have supplied, and cannot be resold or reused. Sections 3, 4, 5 and 6 apply to every Charge for Uptal CV Enhancer in full.

9.2 No refund, and no cancellation of an order

Because Uptal CV Enhancer produces a custom, personalised digital deliverable prepared specifically for you on the basis of information and specifications supplied by you, and because performance of the service commences and the fee is fully earned at the moment of the Charge, all Uptal CV Enhancer sales are final, non-refundable, non-reversible, and non-exchangeable from the moment of purchase, to the maximum extent permitted by applicable Saudi law. An order cannot be cancelled, withdrawn, suspended, or transferred once it has been placed.

No refund, and nothing described in Section 5.2, will be issued after purchase, on any ground, including every ground set out in Section 6 and including: dissatisfaction with the writing style, wording, formatting, design, structure, length, tone, or language of the deliverable, all of which are inherently subjective; the enhanced CV not resulting in employer responses, screening, shortlisting, interviews, offers, or employment; change of mind after purchase; inaccurate, incomplete, outdated, or missing information that you provided; your failure or delay in providing information, materials, cooperation, or instructions requested for the enhancement; the fact that you or any third party edited, reformatted, or replaced the delivered CV; and technical issues, faults, outages, defects, errors, or degradation, whether on your own device, browser, or internet connection, on Uptal's side, or on the side of any third party.

9.3 Revisions are the sole and exclusive remedy

In plain terms: if you are not satisfied with your enhanced CV, the remedy is revisions, and revisions only. There is no refund.

If you are not satisfied with your enhanced CV, your sole and exclusive remedy, and the entire liability of Uptal (شركة الخبرات الصاعدة لتقنية المعلومات), is the provision of revisions within the scope and number of revisions included in the service you purchased, as disclosed to you at the point of sale in accordance with Section 1.6. The Records are evidence, in accordance with Section 12.2, of the scope and number of revisions so disclosed and of the revisions provided.

Where the Uptal CV score recorded on delivery is lower than the score recorded before the enhancement, that is a matter within the revision remedy in this Section, and Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) will revise the deliverable on request.

Revisions must be requested by a Ticket submitted at https://uptal.com/contact-us within fourteen (14) calendar days of delivery of the deliverable, quoting your order reference and describing precisely what you wish to be changed, and must be within the scope of the service purchased. Revisions are a re-performance of the service purchased and are governed by Section 5.4: they are not a refund, a credit, a voucher, or compensation, and neither the provision, the number, the scope, the timing, the exhaustion, the refusal, the unavailability, nor any alleged failure of the revision remedy gives rise to any right to a refund, a credit, or any other payment or remedy of any kind, or entitles you to any other remedy.

9.4 No score, rating or ranking guarantee

Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) gives no guarantee, warranty, assurance, or undertaking as to any score, rating, ranking, index, evaluation, or assessment produced by any Uptal system or by any third party system, including any applicant tracking system, scoring tool, employer system, or other external measure, in respect of any CV, whether before or after enhancement. No score, rating, ranking, index, evaluation, or assessment, and no change, absence of change, or insufficiency of change in any of them, of whatever magnitude, gives rise to any right to a refund, a credit, or any other payment or remedy of any kind, the revision remedy in Section 9.3 being your sole and exclusive remedy.

No score improvement guarantee, satisfaction guarantee, money back guarantee, or risk free period is offered in respect of Uptal CV Enhancer or any other Uptal product.

9.5 Delivery and timing

The delivery period for an Uptal CV Enhancer order is the period disclosed to you at the point of sale and stated on your invoice, running from the later of the Charge and your provision of the information and materials required for the enhancement. That period is the agreed period for the purposes of Article 14 of the Saudi E-Commerce Law. Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) aims to deliver within that period; it is an estimate and is not guaranteed. Where Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) becomes aware of any expected delay, or of any difficulty having a material effect on delivery, it will notify you, in accordance with Article 14(2) of that Law.

A deliverable is delivered when it is made available in your Uptal account or sent to the email address recorded on your account, whether or not it is opened, downloaded, or read.

Delay in delivery is not a ground for any refund, credit, reversal, compensation, or other remedy, and the remedy for delay is delivery. Where a deliverable has not been made available to you within thirty (30) calendar days of the date of your order, you may require delivery by a Ticket submitted at https://uptal.com/contact-us, and Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) will produce and make available the deliverable. That is a re-performance of the service purchased, is governed by Section 5.4, and is your sole and exclusive remedy in respect of delay.

Where a delay in delivery or performance exceeds the period prescribed by Article 14 of the Saudi E-Commerce Law, and the delay was not caused by a Force Majeure Event, your rights are those, and only those, conferred by that Article, and Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) will discharge any resulting obligation by delivery of the deliverable wherever that form of remedy is permitted. Section 15.3 applies to the calculation of any amount.

9.6 Multiple orders

Each Uptal CV Enhancer order is a separate purchase, separately charged and separately performed. Placing more than one order, whether for the same CV or for different CVs, whether intentionally or in error, and whether or not the resulting deliverables are similar or identical, is not a ground for any refund, credit, reversal, or compensation, save only where an additional Charge is a duplicate charge falling within Section 10.2(a).

9.7 Orders placed before 7 September 2026, and the former score improvement guarantee

In plain terms: if you ordered CV Enhancer before 7 September 2026, the policy in force when you ordered still applies to that order, including the score improvement guarantee it contained. Orders placed on or after that date do not carry any guarantee.

The version of this Policy published before 7 September 2026 contained, at its Section 5.4, a score improvement guarantee applicable to Uptal CV Enhancer. That guarantee has been removed and is not offered in respect of any order placed on or after 7 September 2026.

An Uptal CV Enhancer order placed before 7 September 2026 remains governed, in accordance with Section 1.9, by the version of this Policy published at the time of that order, including that guarantee and the conditions to which it was subject. Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) will honour a valid claim made in accordance with the terms of that earlier version.

Because the electronic mail address named in that version has been retired, a claim under that guarantee may be made by a Ticket submitted at https://uptal.com/contact-us, selecting the "Billing & payments" reason and quoting the order reference, within the period stated in that version or, if later, within sixty (60) calendar days of 7 September 2026. A claim sent to that electronic mail address during that period is treated as validly made on the date it was sent. This extension applies to the former guarantee only, so that the change of contact channel does not shorten your access to that remedy.

This Section confers nothing under this Policy, is not a refund route under this Policy, is not an exception to Section 5.1, and creates no right, entitlement, expectation, precedent, practice, or course of dealing in respect of any order placed on or after 7 September 2026, in respect of any other product, or in respect of any other person.

10 Correction of charges that are not payments for services

In plain terms: no refund is issued for any Uptal service. This Section is not an exception to that. There are exactly two things that are not payments for a service at all, and Uptal corrects those: a duplicate charge, and a charge made without the authority of the payer of record. Correcting one of those is not a refund, because it never bought a service in the first place.

10.1 These are not refunds

The two cases described in this Section are not refunds and are not exceptions to Section 5. In each of them the Charge in question did not purchase any Uptal product or service, no service was supplied against it, and there is accordingly nothing to refund. What Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) does in these cases is to correct a billing event that conveyed no service, and it does so because a person who receives a payment that is not due to them is obliged to return it under the law of the Kingdom of Saudi Arabia.

Nothing in this Section derogates from, qualifies, or creates any exception to the rule that no refund is issued for any Uptal service, and nothing in this Section is a discretion, process, or mechanism under which any refund of any Uptal service may be sought, considered, or granted. Nothing in this Section may be relied upon, cited, or construed as a refund policy, as a refund route, or as evidence that refunds are available in any case.

10.2 The two cases

Subject to this Section, and to no greater extent, Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) corrects the following billing events, and no others, across all Uptal products:

(a) A duplicate charge. Two or more Successful Charges of the same amount, for the same Uptal product and the same Billing Period or order, made to the same payment method within seven (7) calendar days of one another, where only one of the resulting entitlements was used or was capable of being used by you, however the duplication arose, including where it arose from an error in Uptal's billing systems, from a repeated submission at checkout, or from a repeated capture by a payment provider. Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) corrects the additional Charge or Charges and closes the additional entitlement or entitlements.
(b) An unauthorised charge. A Charge confirmed, following Uptal's investigation, to have been made without the authority of the Payer of Record, and not by any person to whom the Payer of Record or the Account Holder gave or permitted access to the payment method, the account, the device, or the credentials, and not arising from the deliberate act or the gross negligence of the Payer of Record or the Account Holder in safeguarding any of them. A Charge made after the withdrawal of the authority given under Section 4.2, including a Charge to which Section 4.9 applies and a Charge made after the date of death of a subscriber, is a Charge within this paragraph.

10.3 What is not within this Section

For the avoidance of doubt, and without limitation, none of the following is within this Section, and none is a duplicate charge or an unauthorised charge:

two or more Charges for different products, different Billing Periods, different orders, different seats, or different Uptal accounts, including accounts held by the same person;
a Renewal Charge, a resumption Charge, a reactivation Charge, an upgrade, downgrade, seat change, add-on, or trial conversion Charge, whether or not you expected it, remembered it, recognised it, or intended it;
a Charge made after an attempted, incomplete, or unrecorded cancellation, or after a purported cancellation communicated by any means other than the self-service cancellation function in your account settings, save only as provided in Section 4.9;
an authorisation, hold, pending entry, reversal of an authorisation, declined attempt, or retry appearing on a statement, and a successful Charge that follows a failed attempt;
a Charge in an amount that differs from the amount you expected, including by reason of a price change, the ending of a promotional or introductory price, Value Added Tax, currency conversion, or any fee or margin applied by your bank, card issuer, payment provider, installment or wallet provider, or any intermediary;
an objection that relates to the amount, the price, the timing, or the duration of a Subscription rather than to the authority for the Charge;
a Charge made by, or with the involvement of, a family member, a member of your household, a friend, a guest, a colleague, an employee, or any other person to whom you gave or permitted access to the payment method, the account, the device, or the credentials, or a Charge arising from your deliberate act or your gross negligence in safeguarding any of them;
a Charge made under a Subscription or order established by you, or by any person authorised by the holder of the payment method, including where the internal authority of the person who established it is later disputed within a company, organisation, or other entity;
a Charge arising from activity on your account before you have notified Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) by Ticket of a suspected compromise of your account and Uptal has had a reasonable opportunity to act on that notification;
a Charge for a Subscription, order, or entitlement that was created but that you did not use, did not activate, did not configure, did not verify, or did not access;
a Charge for a product that was made available and later became unavailable, was interrupted, was degraded, was changed, or was discontinued; or
any Charge for which a service, access, or entitlement of any kind was in fact made available, whatever its extent, quality, or usefulness.

Where access, entitlements, or Allowances were opened against a Charge and were then withdrawn by Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) for the whole of the remainder of the Billing Period, otherwise than under Section 5.6, Section 5.5 applies. Where access, entitlements, or Allowances were not in fact opened against a Charge, Section 5.5 applies and this Section does not.

No Correction is available in respect of any Charge that purchased a service that was made available to you, whatever the circumstances, and the grounds listed in Section 6 are not, and cannot be presented as, duplicate or unauthorised charges.

This Section states when Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) makes a Correction. It does not determine, and does not purport to determine, whether a Charge is authorised for the purposes of any card scheme rule, any regulation of the Saudi Central Bank, or any law, and it does not limit any right you have under any of them.

10.4 How to ask for a Correction, and by when

To ask Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) to correct a Charge under this Section, submit a Ticket at https://uptal.com/contact-us, selecting the "Billing & payments" reason. A Ticket is the only valid means of making a request under this Section.

Your Ticket should state the transaction reference, the amount, the currency, the date of the Charge, the payment method used, and the Uptal account concerned, and should describe the circumstances relied upon. Where any of that information is not available to you, state what you can. A Ticket that omits any of it is validly submitted and is treated as given on the date it is received, and Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) will request from you any further information, documentation, and cooperation it requires.

The Ticket should be submitted:

in the case of a duplicate charge under Section 10.2(a), within thirty (30) calendar days of the date of the Charge; and
in the case of an unauthorised charge under Section 10.2(b), without undue delay after you become aware of it and in any event within one hundred and eighty (180) calendar days of the date of the Charge.

These periods are conditions of Uptal's internal review and correction process and of Uptal's obligation to investigate under this Section, and they reflect the period for which the relevant transaction records are held in active systems. Section 12.8 states the effect of a Ticket submitted after the applicable period. These periods do not shorten, and do not purport to shorten, any period prescribed by law for bringing a claim before a competent court or for making any request to a bank, card issuer, payment provider, or card scheme, and any provision of this Policy that would have that effect is to be read as if it did not. They do not limit, and do not purport to limit, any right you have under a provision of Saudi law that is mandatory and cannot be waived, limited, or varied by agreement.

10.5 Evidence and cooperation

You should provide such information, documentation, and cooperation as Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) requires for the purposes of its investigation, including, in the case of a suspected unauthorised charge, a description of the circumstances, confirmation of the persons who had access to the payment method, the account, the device, and the credentials, any report made to your bank or to any authority, and the prompt securing of your Uptal account and credentials and confirmation that you have done so.

Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) will state in its request the information, documentation, and cooperation required and the period within which it is required, which will not be less than fourteen (14) calendar days from the date of the request. Where it is not provided within that period, and no extension has been requested by you before the period expires, Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) will send you one reminder and may then conclude its consideration of the request on the material before it, and will notify you that it has done so. The conclusion of that consideration is without prejudice to your ability to raise the matter again, with further evidence, within the period stated in Section 10.4, and to your right to refer the matter to the competent courts in Riyadh, Kingdom of Saudi Arabia, or to make a complaint to any competent authority in the Kingdom of Saudi Arabia.

The Records are evidence of the matters set out in Section 12.2.

10.6 Uptal's determination

Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) determines whether a Charge falls within Section 10.2 on the evidence, following such investigation as is reasonably appropriate to the circumstances, and will give you its determination and the reasons for it in writing through the ticketing system within ten (10) Business Days of receiving the information it has requested. That determination concludes Uptal's internal review and correction process, and is final for the purposes of that process, without prejudice to your right to refer the matter to the competent courts in Riyadh, Kingdom of Saudi Arabia, or to make a complaint to any competent authority in the Kingdom of Saudi Arabia.

10.7 How a Correction is made

An approved Correction is paid to the original payment method only, to the Payer of Record only, in the original currency of the Charge, in full and without any deduction, netting, set-off, or fee of any kind, within ten (10) Business Days of approval, subject to the processing times of the relevant payment provider, for which Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) is not responsible. No Correction is made in cash, by transfer to any other account or instrument, to any other payment method, or to any person other than the Payer of Record.

Where the original payment method is closed, expired, cancelled, or otherwise incapable of receiving the Correction, you must provide such evidence as Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) requires, and Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) will make the Correction to the Payer of Record by such means as is permitted by applicable Saudi law and by the applicable card scheme rules, and by no other means; no alternative form of value, credit, or accommodation is provided in its place.

Any amount recoverable by Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) from you, including under Section 11, is pursued separately as a debt and is never deducted, netted, or set off against a Correction, as provided in Section 11.6.

10.8 Tax treatment of a Correction

Where an amount is corrected under this Section, Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) will issue a compliant credit note in respect of the original tax invoice in accordance with the tax regulations of the Kingdom of Saudi Arabia. No adjustment is made in respect of your own tax position, of any input tax you have recovered or failed to recover, or of any fee, charge, or margin applied by any bank, card issuer, payment provider, or intermediary in respect of the original Charge or of the Correction.

10.9 No derogation, and no precedent

A Correction under this Section is not a refund, is not a credit, is not compensation, is not an admission of any liability, entitlement, or fault, does not vary this Policy, is confined to the individual billing event corrected, and creates no right, entitlement, expectation, precedent, practice, or course of dealing in respect of any other Charge, any other case, or any other person, however similar the circumstances. The making of a Correction in any case does not oblige Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) to make a Correction in any other case. This Section applies to a billing event only, and never to any Charge for which any Uptal service, access, or entitlement was made available.

11 Chargebacks and payment disputes

In plain terms: if something about a charge looks wrong, open a ticket with Uptal before you go to your bank, so it can be looked at directly. Filing a chargeback against a charge that is valid under this Policy is a breach of this Policy, and the amount stays owed. Nothing here stops you reporting fraud to your bank, or complaining to an authority.

11.1 Contact Uptal first

If you have any billing concern, question, or dispute, including a Charge that you do not recognise on your statement or in your banking application, you should first submit a Ticket at https://uptal.com/contact-us, selecting the "Billing & payments" reason, before contacting your bank, card issuer, payment provider, card scheme, installment or wallet provider, or mobile application store, and you should allow Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) an opportunity to review and respond, being five (5) Business Days from the date the Ticket is received.

Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) acknowledges each Ticket with a ticket reference on receipt and aims to respond to a billing Ticket within one (1) Business Day. Where Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) has not responded substantively within five (5) Business Days, this Section does not prevent you from contacting your bank, card issuer, or payment provider. Any delay in, or absence of, a response is not a ground for any refund, credit, or other remedy, but the periods in Sections 10.4 and 12.7 do not run during Uptal's consideration of a Ticket, in accordance with Section 12.9.

This Section does not apply to, and does not delay, a report of fraud or of a lost or stolen payment instrument, a notification to your payment service provider of an unauthorised payment transaction, a request made to a payment service provider under the Implementing Regulations of the Saudi Payments and Payment Services Law, or a complaint to any competent authority in the Kingdom of Saudi Arabia.

11.2 Filing against a valid Charge is a material breach

Where you file a chargeback, payment dispute, reversal request, or claim of non-receipt or unauthorised use with any bank, card issuer, payment provider, card scheme, installment or wallet provider, mobile application store, or other platform, in respect of a Charge that is valid under this Policy and the Terms & Conditions, and that dispute is finally determined otherwise than in your favour, you are in material breach of this Policy and of the Terms & Conditions.

Nothing in Section 11.1 or in this Section restricts your right to contact your bank, card issuer, or payment provider at any time, affects any time limit applicable to a dispute, or makes the exercise of any right you have under card scheme rules or under the regulations of the Saudi Central Bank a breach of this Policy. Filing a chargeback, payment dispute, or reversal request in respect of a Charge that is not valid under this Policy is not a breach of this Policy, whenever it is filed. Section 11.1 requires you to contact Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) first so that the matter can be reviewed directly, and a failure to do so is not of itself a breach of this Section, but Section 11.1 remains a condition of this Policy and Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) may rely on your non-compliance with it in the dispute.

Nothing in this Section applies to, restricts, or penalises: a report of fraud or of a lost or stolen payment instrument; a notification to your payment service provider of an unauthorised payment transaction; a request made to a payment service provider under the Implementing Regulations of the Saudi Payments and Payment Services Law; or a complaint to any competent authority in the Kingdom of Saudi Arabia.

11.3 Consequences

Without prejudice to any other right or remedy, and to the maximum extent permitted by applicable Saudi law, where a breach of Section 11.2 has occurred, or where a dispute has been finally determined otherwise than in your favour and the Charge held valid, Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) may, on written notice stating the ground:

(a) suspend, restrict, disable, or terminate your access to the product to which the disputed Charge relates, following its investigation, and to any other Uptal product in respect of which an amount recoverable under paragraph (e) is outstanding;
(b) treat the remainder of the Billing Period then current as ended, without any refund, credit, extension, or compensation of any kind;
(c) decline to accept any future order, Subscription, or payment from you, and decline to permit the creation of any further account by you, for so long as any amount recoverable under paragraph (e) remains unpaid and, where you have made or maintained a false or misleading statement in connection with a dispute, thereafter;
(d) contest the chargeback or dispute and submit the Records and any other relevant evidence to the payment provider, acquiring bank, or card scheme in accordance with Section 12.4; and
(e) where the disputed Charge is determined to have been valid, recover from you, as a debt immediately due and payable on demand, the full amount of the Charge concerned, together with the reasonable and documented administrative, investigation, collection, and legal costs and expenses actually incurred by Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) in recovering that amount, and any applicable tax, in each case to the extent permitted by applicable Saudi law and by applicable card scheme rules.

Pending the final determination of a dispute, Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) may suspend or restrict access to the affected product where the amount of the Charge concerned has been withheld from or debited to Uptal (شركة الخبرات الصاعدة لتقنية المعلومات). Where the dispute is finally determined in your favour, or where you withdraw it and the Charge is paid, your access is restored for the remainder of the Billing Period concerned, extended by the period of any suspension under this paragraph. That restoration is a re-performance governed by Section 5.4, is not a refund, and is not a Correction under Section 10.

Access to any other Uptal product for which a Charge has been Successfully Charged, and which is not the subject of a dispute and in respect of which no amount is outstanding, continues for the remainder of the Billing Period already charged for.

Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) does not recover from you, and does not levy on you, any chargeback fee, dispute fee, representment fee, arbitration fee, fine, or penalty levied on Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) by any payment provider, acquiring bank, or card scheme, and does not levy any charge for the making of a dispute itself.

11.4 Withdrawal of a wrongly filed dispute

Where a chargeback, payment dispute, or reversal request has been filed in respect of a Charge that is valid under this Policy, Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) may ask you to withdraw it and to confirm the withdrawal to Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) in writing by Ticket. You must not make or maintain any false, misleading, or incomplete statement to any bank, card issuer, payment provider, or card scheme in connection with any dispute.

11.5 Survival of the debt, and what happens while a dispute is pending

The filing of a chargeback, payment dispute, or reversal request does not suspend, reduce, satisfy, or extinguish any amount owed by you to Uptal (شركة الخبرات الصاعدة لتقنية المعلومات). Where an amount is reversed, withheld, or debited from Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) as a result of a chargeback or payment dispute in respect of a valid Charge, that amount remains owing by you, becomes a debt immediately due and payable on demand, and survives the outcome of the dispute, the closure or termination of your account, and the termination of your Subscription, together with the amounts recoverable under Section 11.3(e).

A chargeback, whether or not decided in your favour, is not a refund, does not constitute a refund or an admission of any entitlement, and creates no entitlement and no precedent.

No Correction, payment, or accommodation of any kind is made in respect of a Charge while a chargeback or payment dispute in respect of that same Charge is pending, so that the same amount is not returned twice, save that Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) may accept, resolve, or decline to contest a dispute through any pre-dispute or dispute resolution process operated by a bank, card issuer, payment provider, or card scheme, and may make a Correction under Section 10 where it determines that the Charge falls within Section 10.2. Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) will nonetheless receive, record, and investigate a request for a Correction relating to that Charge, and the periods in Sections 10.4 and 12.7 are suspended for the duration of the dispute. Anything done under this paragraph is done for the purposes of the process concerned alone, is not a refund of any Uptal service, is not an admission of any liability, entitlement, or fault, and creates no right, entitlement, expectation, precedent, practice, or course of dealing, as provided in Sections 5.7 and 10.9.

Where a dispute is resolved and the Charge concerned has been paid or reinstated, your access is restored in accordance with Section 11.3.

11.6 Costs are recovered separately, never deducted

Any amount recoverable by Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) under Section 11.3(e) or Section 11.5 is recovered as a separate debt due from you. It is never deducted, netted, or set off against any Correction made under Section 10, which is always paid in full and without deduction.

11.7 Reversals by third parties, stores, installment and wallet providers, and compliance measures

Where a Subscription or purchase is made through a mobile application store or other third party platform, or is funded through an installment, buy now pay later, or wallet provider, billing and any request for a reversal are governed by that store's, platform's, or provider's own terms and rules, over which Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) has no control. Any reversal effected by such a store, platform, or provider, and any reversal effected by a bank, card issuer, payment provider, or card scheme, is not a refund by Uptal (شركة الخبرات الصاعدة لتقنية المعلومات), is not an admission of any entitlement, creates no precedent, and does not derogate from this Policy, and Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) may treat the corresponding Subscription as terminated and the Billing Period to which the reversed amount relates as ended, to the extent of the amount reversed. Where an amount is reversed in part only, access continues for the part of the Billing Period that remains paid for.

Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) may decline, cancel, or reverse any Charge, and may refuse or discontinue service to any person, where required or considered appropriate for the purposes of compliance with applicable Saudi law, applicable sanctions, anti-money-laundering requirements, card scheme rules, or the requirements of any payment provider or authority. Any reversal effected for such a purpose is a compliance measure and not a refund, does not constitute an admission of any entitlement, creates no precedent, and does not derogate from this Policy.

11.8 Your right to go to a court or an authority

Nothing in this Section, and nothing in this Policy, prevents you from referring a matter to the competent courts in Riyadh, Kingdom of Saudi Arabia, from making a complaint to any competent authority in the Kingdom of Saudi Arabia, or from exercising any right conferred on you by a provision of Saudi law that is mandatory and cannot be waived, limited, or varied by agreement.

12 Records, evidence, notices and time limits

In plain terms: Uptal keeps a detailed record of every charge, of the access it opened, and of the work it did, and that record is what decides questions of fact about a charge. To tell Uptal something under this Policy, open a ticket. That is the channel that counts.

12.1 Uptal's Records

Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) maintains records of each Charge and of the availability, provisioning, and performance of each service (the "Records"). The Records include, without limitation:

payment authorisation and settlement records and transaction references received from Uptal's payment processors, including the authorisation code, the acquirer reference number, the payment processor transaction identifier, the card scheme, the issuer country, and the last four digits of the payment method;
cardholder authentication artefacts and results associated with each Charge, including the 3D Secure version, the electronic commerce indicator, the cardholder authentication verification value or accountholder authentication value, the directory server transaction identifier, and the authentication result, together with the recurring and merchant-initiated transaction indicators applied to each Charge and the reference to the initial authentication carried on each subsequent Charge on the same mandate;
the date, time, amount, currency, tax treatment, and payment method associated with each Charge, and the moment at which each Charge was Initiated and Successfully Charged;
the plan, product, seat count, order, and Billing Period to which each Charge relates, and the commercial terms disclosed at the point of sale, including billing frequency, price, Allowance levels, and the number of Uptal CV Enhancer revisions included;
account creation, authentication, and session logs, and, for each Charge, the internet protocol address, device identifier, browser identifier, and Uptal account identifier associated with the transaction and with the customer session in which the Subscription or order was established, in each case with timestamps;
provisioning and entitlement records evidencing that access, features, and Allowances were granted and made operative;
usage logs, including searches, profile unlocks, matches, tailored CVs, applications submitted, deliverables issued, and revisions provided;
records of the availability, status, and material incidents affecting each product, by product and by period, maintained by Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) in the ordinary course;
the content, version, language, and timing of checkout screens, disclosures, and consents presented to and accepted by you, and the version of this Policy and of the Terms & Conditions in force and displayed at the time of each Charge;
cancellation, pause, and resumption events and attempts, with their timestamps, and records of the availability of the self-service cancellation function to your account;
confirmations, receipts, tax invoices, and other communications sent to you and their delivery status; and
correspondence with you, including Tickets, their timestamps, and the ticket references issued to you.

For each Charge, the Records also include a delivery record for the Billing Period or order concerned, comprising at least the following, with timestamps: for Uptal Talent Search, the opening or maintenance of platform access to the account and the issue of the unlock Allowance for that Billing Period; for Uptal Auto-Apply, the activation of the Subscription for that Billing Period and the matching, tailoring, and submission activity recorded against the account during it; and for Uptal CV Enhancer, the opening of the order and the making available of the deliverable in your Uptal account or its sending to the email address recorded on your account. The delivery record is the record of the making available of the service for the purposes of Section 3.3.

12.2 Evidential status

You and Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) agree, as an agreement in writing on rules of evidence, that the Records are the definitive record of each Charge and of the availability, provisioning, and performance of each service, and that they constitute conclusive evidence of the fact, amount, currency, time, and authorisation of each Charge, of the moment of Initiation of each Charge, of the commercial terms disclosed to you at the point of sale, of the disclosures and consents presented to and accepted by you, of the version of this Policy in force at the time of each Charge, and of the date and content of every cancellation, cancellation attempt, pause, Ticket, and other communication, save in the case of manifest error, in each case to the maximum extent permitted by applicable Saudi law.

In respect of the opening of access, the entitlements and Allowances issued to your account, and the work performed for you, the Records are evidence of those matters unless the contrary is proved.

To the extent that any provision of this Section cannot take effect as an agreement on conclusive evidence, the Records are evidence of the matters concerned as between you and Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) unless the contrary is proved, in accordance with the Saudi Law of Evidence, and a party disputing the validity of digital evidence generated in the course of Uptal's services bears the burden of proving that dispute.

Where you assert that you completed a cancellation and Uptal's Records do not show it, Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) will search its cancellation, session, and error logs for the period you identify and will provide you with the result of that search.

You further agree that the Records, and copies, extracts, printouts, screen captures, and electronic reproductions of them, are admissible in any proceeding, investigation, or dispute, and you waive, to the maximum extent permitted by applicable Saudi law, any objection to their admission or to their weight based on their being electronic, being copies rather than originals, being generated automatically, or not bearing a handwritten signature.

12.3 Evidence and contemporaneous reporting

Where you assert that a Charge was not made, that access or availability was not provided, that an Allowance was not issued, that a cancellation was completed, or that a service was not performed, you should provide such evidence as is available to you, and Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) will produce the relevant extracts of the Records relating to the matter and to the account concerned. Each party may prove its case by any means admissible under the Saudi Law of Evidence.

Where you become aware that a product is unavailable, inaccessible, or not functioning, you should report that matter by Ticket at https://uptal.com/contact-us while it is continuing, so that it can be investigated and, where possible, resolved. A contemporaneous report assists Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) in establishing what occurred; the absence of one may be taken into account in assessing whether the product was available and functioning during the period in question, and a report first made after the end of the relevant Billing Period, after a cancellation, or after a payment dispute has been raised, is to be given such weight as the circumstances warrant.

Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) will notify you of any expected delay or difficulty having a material effect on the delivery or performance of a service, in accordance with Article 14(2) of the Saudi E-Commerce Law.

12.4 Use and disclosure of the Records

You consent to Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) compiling, using, and disclosing the Records, in whole or in part, to its payment processors, acquiring banks, card issuers, card schemes, and other payment providers, to any competent court, authority, or regulator, and to its professional advisers, for the purposes of evidencing a Charge, of defending or responding to a chargeback, payment dispute, reversal request, complaint, or claim, and of complying with applicable law and card scheme rules. Any such disclosure is made in accordance with the Uptal Privacy Policy and applicable Saudi law, including the Personal Data Protection Law.

12.5 Retention

Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) retains the Records for the period required by applicable Saudi law, including the tax and commercial record-keeping requirements of the Kingdom of Saudi Arabia, and in any event for so long as is necessary for the establishment, exercise, or defence of legal claims and for the purposes described in Section 12.4. The records described in the fifth and sixth bullets of Section 12.1, and the delivery record described at the end of that Section, are retained for not less than five hundred and forty (540) days from the date of the Charge to which they relate. The expiry of any retention period, and the consequent unavailability of any Record, does not create, revive, or support any claim.

12.6 How to give Uptal notice, and what you receive in return

In plain terms: to give Uptal notice about a charge, open a ticket. That is the channel that counts. You get a ticket reference and a copy of what you sent, and that is your proof of when you told Uptal.

Any notice, request, claim, objection, or dispute that you are required or permitted to give to Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) under this Policy must be given in writing by a Ticket submitted at https://uptal.com/contact-us, selecting the "Billing & payments" reason where the matter concerns money. Email to any address, social media messages, messages sent through WhatsApp or any other messaging application, in-product chat, and messages to individual employees, officers, agents, contractors, or representatives do not constitute notice for the purposes of this Policy and do not start, pause, extend, or satisfy any period or requirement under it.

Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) may publish a telephone number for sales and general enquiries. A telephone call is not a means of giving notice under this Policy, is not a cancellation, and does not start, pause, extend, or satisfy any period or requirement under it. Where you wish to give notice under this Policy, submit a Ticket.

Where the Uptal ticketing system is unavailable to you, a notice given by any other written means that Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) in fact receives is valid notice under this Policy, provided that you submit a Ticket recording the same matter as soon as the ticketing system is available to you. The burden of establishing the date and content of a notice given by any other means rests on you. This paragraph does not apply to cancellation, which is never effected by notice and is performed only in the manner provided by Section 4.3.

On receipt of a Ticket, the Uptal ticketing system issues to you a ticket reference and a copy of the submission you made, to the email address you provide. That reference and that copy are your record of the date and content of your notice.

The date on which a Ticket is received by the Uptal ticketing system is the date of notice for all purposes under this Policy, and Uptal's ticket records are conclusive evidence of that date, save in the case of manifest error, to the maximum extent permitted by applicable Saudi law, and, to the extent that this provision cannot take effect as an agreement on conclusive evidence, are evidence of it unless the contrary is proved.

Submitting a Ticket, of any reason type and whatever the Ticket says, does not cancel a Subscription, does not pause billing, and does not stop a renewal. Cancellation is self-service only, performed by the subscriber personally in their own Uptal account settings, in accordance with Sections 4.3, 7.4 and 8.3.

12.7 Time limits for raising a billing claim

In plain terms: if you think something is wrong with a charge, tell Uptal quickly. Waiting removes the ability to look into it.

Any claim, query, objection, or dispute of any kind relating to a Charge, an invoice, an amount, a currency, a tax, a cancellation, or a payment method, howsoever characterised, whether as a refund, a correction, a repayment, restitution, a price reduction, a set-off, damages, compensation, or a claim in contract, in tort, or otherwise, and including any request made under Section 10, should be raised by you in writing by Ticket at https://uptal.com/contact-us within thirty (30) calendar days of the date of the Charge concerned, or, if later, within thirty (30) calendar days of the date on which you first became aware, or ought reasonably to have become aware, of the matter complained of, and in any event within one hundred and eighty (180) calendar days of the date of the Charge, save that the longer period in Section 10.4 applies to a request relating to an unauthorised charge under Section 10.2(b).

Your Ticket should state the transaction reference, the amount, the currency, the date of the Charge, the payment method used, and a description of the circumstances relied upon. Where any of that information is not available to you, state what you can. A Ticket that omits any of it is validly submitted and is treated as given on the date it is received, and Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) will request from you any further information, documentation, and cooperation it requires.

12.8 Effect of the time limits

Compliance with Section 12.7 is a condition of Uptal's internal review process. Where the required information is not provided, Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) may defer consideration of the claim until it is provided, in accordance with Section 10.5.

Where a claim relating to a Charge is first raised after the expiry of the applicable period in Section 12.7 or Section 10.4, Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) may decline to consider it under that internal process, and the delay is a matter to be taken into account in assessing the evidence available in respect of the Charge. Each Charge stands alone and is separately and finally earned when made.

Nothing in this Policy extinguishes any claim or shortens any period prescribed by law for bringing a claim before a competent court, for making a complaint to a competent authority, or for making any request to a bank, card issuer, payment provider, or card scheme, and any provision of this Policy that would have that effect is to be read as if it did not.

Nothing in Section 12.7 or in this Section prevents you from raising a matter with Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) by Ticket at any time, and Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) will review any Ticket relating to a Charge that is submitted within any period allowed under applicable card scheme rules for a dispute in respect of that Charge. Any such review is conducted voluntarily, confers no right, entitlement, or expectation, does not extend any period under this Policy, and creates no precedent, practice, or course of dealing.

Section 12.7 applies to claims relating to a Charge to the exclusion of any longer or shorter period stated in the Terms & Conditions, and no provision of the Terms & Conditions extends the periods stated in this Section.

12.9 Running of the periods

The periods in Section 10.4 and Section 12.7 are not suspended, extended, tolled, postponed, restarted, or renewed by: the filing of a chargeback, payment dispute, or complaint with any bank, card issuer, payment provider, card scheme, or third party, save as provided in Section 11.5; the making of a complaint to any authority; or any period of account suspension.

Those periods do not run during any period in which Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) is considering a Ticket submitted by you in respect of the Charge concerned, or during the period referred to in Section 11.1, and they resume on the date Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) notifies you of the outcome of that consideration. Where Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) requests further information from you, the period is further suspended from the date of the request until the date you provide it. The periods are also suspended for the duration of a chargeback or payment dispute in respect of the same Charge, in accordance with Section 11.5.

Nothing in this Section limits any period prescribed by mandatory applicable Saudi law where that period cannot be varied by agreement.

13 Pricing, taxes, currency and payment methods

In plain terms: the price you are shown before you pay is the total price including VAT. Prices can change at any time without notice, but a price change does not apply to the renewals of a subscription you already hold until the new amount has been shown to you and you have authorised it. What your bank adds on top is between you and your bank.

13.1 Prices and Value Added Tax

Every price displayed to you before payment is the total price, inclusive of Value Added Tax (VAT, currently 15%) and of every other fee, tax, and additional amount payable, in accordance with Article 7 of the Saudi E-Commerce Law. Where a plan is offered to a business subscriber and a price is additionally shown exclusive of VAT for accounting convenience, the VAT inclusive total is displayed alongside it and is the amount charged. The total amount payable is displayed to you before you pay and is recorded in your purchase confirmation and in your Uptal account. VAT is applied in accordance with the tax regulations of the Kingdom of Saudi Arabia as in force from time to time.

13.2 Price changes, and the amount you have authorised

Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) may modify the pricing of any product, plan, seat, or service at any time and from time to time, without prior notice, and without any obligation to honour previously displayed or previously charged prices. The price in effect for a new purchase is the price displayed to you at checkout for that purchase.

A change to the price of a plan applies to the renewals of a Subscription that you already hold only from the point at which the new price has been displayed to you and has been incorporated into a refreshed authorisation given by you. Until a refreshed authorisation is given, each Renewal Charge for that Subscription is made in the amount last authorised by you for that plan under Section 4.2, and that amount is the authorised amount for the purposes of this Policy.

A refreshed authorisation is given only where the new recurring amount and the interval are displayed to you as the amount and interval that will apply to your future renewals, and are accepted by you by a separate affirmative act at the time. That occurs on an upgrade, a downgrade, a plan change, a change of billing frequency, an addition or removal of a seat, a reactivation, a resumption after a pause, and a re-entry or replacement of your payment details where the new amount is displayed and separately accepted at that time. The automatic updating, re-issue, or replacement of card credentials by you, by your card issuer, or by an account updater service is not a refreshed authorisation and does not change the amount you have authorised.

No price change, price increase, withdrawal or expiry of any promotional, introductory, or discounted price, or absence of any notice of any of them, entitles you to any refund, credit, or compensation in respect of amounts already paid. The making of a Charge, and not your subsequent use or non-use of the product, constitutes acceptance of the price charged for that Billing Period.

13.3 Promotional pricing, discount codes, and free or reduced periods

Promotional prices, introductory prices, discount codes, credits, referral benefits, free periods, and trial offers are made available at Uptal's discretion, on the terms disclosed at the time of the offer, are subject to their own conditions, have no cash value, are not transferable, and are not applied retrospectively. Section 4.11 applies to every Charge that follows a free or reduced period and to every Charge made at a promotional, introductory, discounted, or zero amount. Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) may modify or withdraw any promotional or free offering at any time, and no such modification or withdrawal, and no failure of any code or benefit to apply, entitles you to any refund, credit, or compensation.

13.4 Currency, conversion and bank charges

Charges are made in the currency displayed to you at checkout, which is Saudi Riyals unless expressly stated otherwise. Where your payment method is denominated in another currency, the amount debited to you is determined by your bank, card issuer, or payment provider using its own exchange rate, and may include a foreign exchange margin, a cross-border fee, a dynamic currency conversion charge, an intermediary fee, or other fees applied by that institution or by any intermediary. All such rates, margins, and fees are matters between you and that institution, are outside Uptal's control and knowledge, form no part of any amount received by Uptal (شركة الخبرات الصاعدة لتقنية المعلومات), and do not entitle you to any refund, credit, adjustment, or compensation. No difference between the amount displayed at checkout and the amount appearing on your statement constitutes an incorrect, duplicate, or unauthorised Charge.

13.5 Installment, buy now pay later and wallet payment methods

Where you pay by means of an installment or buy now pay later facility, a digital wallet, or any similar payment product provided by a third party, the amount received by Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) is the amount of the Charge, and the amount, timing, and number of the payments you make to that provider, together with any fee, profit, commission, or charge applied by it, are governed by your own agreement with that provider and are matters between you and it.

Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) has no control over, no responsibility for, and no obligation in respect of, any such arrangement. The Charge is delivered and final in accordance with Section 3 at the moment it is Successfully Charged, irrespective of whether you have completed your payments to that provider, and your continuing obligations to that provider are not a ground for any refund, credit, reversal, extension, or compensation. Any dispute you raise with such a provider is governed by that provider's own rules, and Sections 11.2 to 11.7 apply to it in the same way as they apply to a chargeback.

13.6 Authorisations, holds, retries and the statement descriptor

An authorisation, hold, pending entry, reversal of an authorisation, declined attempt, or retry shown on a statement or in a banking application is not a Charge and is not a duplicate Charge. Where a payment attempt fails or is declined, Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) may retry it, whether automatically or at your request, within the limits imposed by applicable card scheme rules, and the resulting Successful Charge is the Charge for that Billing Period. If a Charge cannot be collected when due, Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) may suspend or restrict the affected product until payment is received in full, without prejudice to any other right or remedy, and any such suspension or restriction is not a ground for any remedy.

The name that appears on your statement or in your banking application in respect of a Charge is the Uptal statement descriptor, which is notified to you in the confirmation of your purchase and is shown in your Uptal account. If you do not recognise a Charge, check the descriptor shown in your Uptal account and submit a Ticket at https://uptal.com/contact-us, in accordance with Section 11.1.

13.7 Payment method authority and account security

You represent and warrant that you are authorised to use each payment method you provide to Uptal (شركة الخبرات الصاعدة لتقنية المعلومات), that each Charge made to it is authorised by its holder, that, where a payment method belongs to a company, organisation, or other entity, you are authorised to bind that entity, and that you will not permit any other person to use that payment method or your Uptal account.

You are responsible for maintaining the confidentiality of your account credentials and for all activity carried out through your account. A Charge initiated through your account, or through credentials, a device, or a payment method associated with your account, is treated by Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) as authorised by you unless and until the contrary is established, whether through the process in Section 10 or otherwise. The use of your account, device, credentials, or payment method by a member of your household or family, by a colleague, by an employee, or by any other person to whom you have given or permitted access does not constitute an unauthorised charge for the purposes of this Policy.

This Section states when Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) makes a Correction under Section 10. It does not determine, and does not purport to determine, whether a Charge is authorised for the purposes of any card scheme rule, any regulation of the Saudi Central Bank, or any law, and it does not limit any right you have under any of them, including the periods within which an unauthorised payment transaction may be notified to a payment service provider.

13.8 Tax invoices

A VAT-compliant tax invoice is made available in your Uptal account in respect of each Charge, in accordance with the tax regulations of the Kingdom of Saudi Arabia. Any question relating to a tax invoice, including its contents, timing, or availability, and any question relating to your own tax status, tax registration, the late supply of a tax registration number, or any claim to zero rating or exemption, is resolved by the issue or reissue of a corrected invoice or, where required by tax regulation, a credit note, and is not a ground for any refund, credit, reversal, or compensation in respect of the amount charged.

14 Service availability, change and discontinuation

In plain terms: Uptal does not promise that a service is always available, and an outage or a change to a product does not give you money back. If Uptal retires a product during a period you have paid for, it keeps that product, or a substitute, available to you for the rest of that period.

14.1 No warranty of availability

Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) does not warrant, represent, or undertake that any service will be available, uninterrupted, timely, secure, or error-free at any time or for any period. Temporary or extended disruptions, degradations, suspensions, and outages may occur, whether by reason of scheduled or emergency maintenance, system upgrades, capacity constraints, security measures, security incidents, changes to or failures of third party infrastructure, telecommunications, hosting, payment, or data providers, changes to or restrictions imposed by any employer, applicant tracking system, job platform, or other third party source, a Force Majeure Event, or any other technical, operational, legal, or external cause, whether foreseen or unforeseen.

14.2 No refund for disruption or Force Majeure

No disruption, degradation, interruption, suspension, outage, maintenance, latency, reduced performance, loss of or damage to data, security incident, or Force Majeure Event, of whatever duration and howsoever caused, entitles you to any refund, credit, extension of any Billing Period, set-off, compensation, or other remedy of any kind described in Section 5.2, or affects the finality of any Charge or the deemed delivery of any service.

Where any such event does substantially deprive you of the service for a Billing Period, your rights are those, and only those, conferred by mandatory applicable Saudi law, and Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) will discharge any resulting obligation by re-performance or by the restoration of the service wherever that form of remedy is permitted. Any such requirement operates only to the minimum extent that the law concerned requires, and Sections 1.4 and 15.3 apply to it.

14.3 Change, discontinuation and sunset

Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) may at any time, and at its discretion, modify, restrict, suspend, discontinue, sunset, retire, withdraw, or replace any product, plan, feature, Allowance, integration, data source, model, algorithm, channel, or method of delivery, in whole or in part, whether in respect of all users or of any category of user.

No such modification, restriction, suspension, discontinuation, sunset, retirement, withdrawal, or replacement, however extensive and whenever occurring within a Billing Period, entitles you to any refund, credit, extension, or compensation of any kind in respect of any Charge already Successfully Charged, or affects the finality of any such Charge, except where and to the extent required by a provision of Saudi law that is mandatory and cannot be waived, limited, or varied by agreement, in which case Sections 1.4 and 15.3 apply.

Where a product is permanently discontinued, Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) ceases to charge for it with effect from the end of the Billing Period then current. Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) does not make a Renewal Charge for a product where, at the time the Charge is Initiated, it has decided to discontinue that product before the end of the Billing Period that Charge would purchase.

Where Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) permanently discontinues a paid product during a Billing Period for which you have been Successfully Charged, Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) continues to make that product, or a substitute or successor Uptal product selected by Uptal (شركة الخبرات الصاعدة لتقنية المعلومات), available to you for the remainder of that Billing Period, so that you receive the whole of the Billing Period you purchased. Any such continuation or substitution is a re-performance of the service purchased, is governed by Section 5.4, is not a refund, a credit, or an extension, does not entitle you to any choice of product or to any comparison of value, and creates no precedent and no entitlement in any other case.

14.4 Access on expiry, cancellation, suspension or termination

Upon the expiry, cancellation, suspension, or termination of a Subscription or of your account, your access to the relevant product, to its outputs, and to any data, deliverable, report, or history held within it ceases at the end of the Billing Period then current or, in the case of suspension or termination for breach, immediately. You are responsible for retaining your own copies of any material you wish to keep. The cessation of access, and any consequent loss of access to material, does not entitle you to any refund, credit, extension, or compensation of any kind.

15 General provisions

In plain terms: these rules keep this Policy working as a whole. They say what happens if a court narrows one part of it, that only a signed document from an authorised officer of Uptal can change it, that nobody at Uptal can promise you something different, and that a payment made once in one case does not create a right in any other case.

15.1 Severability and reading down

Each provision of this Policy, and each part of each provision, is severable and independent. If any provision or part-provision of this Policy is or becomes invalid, illegal, unenforceable, inapplicable, or, in a contract concluded by adhesion, arbitrary, in any jurisdiction, in respect of any person, product, transaction, or circumstance, then:

(a) that provision or part-provision is to be read down, narrowed, modified to the minimum extent necessary, and applied to the maximum extent that is valid and enforceable, and given effect as so read down, and you and Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) record that your common intention is that a court or authority exercising a power to amend such a provision should amend it to the least extent necessary rather than disapply it;
(b) only if it cannot be read down or modified so as to be valid and enforceable are the offending words to be treated as deleted, and the remainder of the provision given full effect;
(c) any such reading down, modification, or deemed deletion applies only in respect of the person, product, transaction, circumstance, or jurisdiction concerned, and only to the extent required, and the provision continues in full force and effect in every other case; and
(d) the validity, legality, and enforceability of the remaining provisions of this Policy are not affected, and this Policy continues in full force and effect.

15.2 Order of reading down

Where a provision of this Policy falls to be read down or modified under Section 15.1(a), it is to be read down in the following order, and only to the extent necessary at each stage before proceeding to the next: first, by limiting its application to those persons in respect of whom it may lawfully apply; second, by limiting its application to those products, plans, orders, or transactions in respect of which it may lawfully apply; third, by limiting its application to those circumstances in respect of which it may lawfully apply; fourth, by limiting any period or amount to the maximum permitted by applicable Saudi law; and only lastly by treating any words as deleted.

15.3 Preservation of the charge equals delivery rule

The rule established by Sections 3, 4, 5 and 6, that each amount Successfully Charged is the price of a service delivered, performed, and accepted at the moment of the Charge, and is final and not refundable in any form, is a fundamental term of this Policy which the parties intend to survive to the greatest extent lawfully possible, and any narrowing of any other provision of this Policy shall be the minimum necessary and shall not be taken to narrow that rule.

Accordingly, if that rule is held invalid, unenforceable, inapplicable, or arbitrary in respect of any person, product, transaction, circumstance, or jurisdiction:

(i) it continues to apply in full in respect of every other person, product, transaction, circumstance, and jurisdiction;
(ii) it continues to apply, in the case concerned, to the maximum extent lawfully possible; and
(iii) any amount that is required by a provision of Saudi law that is mandatory and cannot be waived, limited, or varied by agreement to be repaid is limited to the minimum amount that law requires; is calculated after taking into account the value of the access, availability, Allowances, and performance in fact provided to the person concerned before the claim arose; and is paid to the Payer of Record, to the original payment method, in the original currency of the Charge, and in no other manner.

For the purposes of paragraph (iii), the value of the access, availability, Allowances, and performance in fact provided to the person concerned is to be taken into account in full and, in the absence of evidence to the contrary, is to be taken to be the whole of the price of the Billing Period or order concerned where access was opened, an Allowance was issued, or a deliverable was produced, irrespective of the extent to which the person concerned in fact used what was made available and irrespective of the results obtained. Where it is established that no access was opened, no Allowance was issued, and no deliverable was produced against the Charge, this paragraph does not apply and Section 5.5 governs.

This Section does not limit any abatement, extinction, or reduction that a provision of Saudi law that is mandatory and cannot be waived, limited, or varied by agreement requires.

Any payment made under this Section is made in discharge of the mandatory obligation concerned alone. It is not a refund of any Uptal service, is not a Correction, is not an admission of any entitlement, and creates no precedent, no practice, and no course of dealing, as provided in Section 5.8.

15.4 No refund entitlement created by severance

No reading down, modification, deemed deletion, or severance under this Section creates, confers, revives, or extends any right to a refund, credit, or other remedy that this Policy does not otherwise confer, and the effect of any such reading down, modification, deemed deletion, or severance is limited to the provision concerned.

15.5 No waiver; no course of dealing

No failure, delay, or omission by Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) in exercising any right, power, or remedy under this Policy, under the Terms & Conditions, or at law, and no single or partial exercise of any such right, power, or remedy, operates as a waiver of it or of any other, or precludes any further exercise of it or of any other. A waiver is effective only if given expressly, in writing, and in accordance with Section 15.6, and a waiver of a particular breach, right, or provision on one occasion is effective only for that occasion.

No course of dealing, course of performance, custom, practice, usage of trade, prior conduct, past accommodation, or forbearance, whether between Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) and you or between Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) and any other person, varies, qualifies, supplements, or is to be used to interpret this Policy, or gives rise to any right, entitlement, expectation, estoppel, or representation. Any indulgence, extension of time, or forbearance granted by Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) is temporary, gratuitous, and revocable at will.

15.6 Variation only by an authorised officer

In plain terms: nobody at Uptal can change this Policy for you, or promise you a refund, a credit or a free month. Only a signed document from an authorised officer of Uptal can change it.

No provision of this Policy may be varied, waived, disapplied, supplemented, or departed from except by a written instrument that expressly refers to this Policy, expressly states that it varies or waives the provision concerned, and is signed by a duly authorised officer of Uptal (شركة الخبرات الصاعدة لتقنية المعلومات).

Without limitation, none of the following varies, waives, disapplies, or supplements this Policy, and none may be relied upon as doing so: any statement, reply, assurance, or offer made by any employee, officer, contractor, agent, representative, reseller, affiliate, automated assistant, or support team member of Uptal (شركة الخبرات الصاعدة لتقنية المعلومات), whether by Ticket, email, live chat, telephone, in-product message, social media, messaging application, or otherwise, including any statement that a refund, credit, extension, or other remedy has been or will be granted, or that a Subscription has been, is being, or will be cancelled; any automated message, template response, ticket status, or acknowledgement; any statement contained in a help centre or frequently asked questions article, a product tour, a demonstration, a webinar, a price comparison, or a testimonial; any statement made by any third party, including any employer, agency, affiliate, referrer, reseller, or reviewer; and any screenshot, recording, or transcript of any of the foregoing. Section 1.7 governs the effect of an electronic advertisement that forms part of your contract by operation of Article 10 of the Saudi E-Commerce Law.

No employee, officer, contractor, agent, representative, reseller, or affiliate of Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) has, or is to be held out as having, actual, apparent, ostensible, or implied authority to vary this Policy, to cancel a Subscription on a subscriber's behalf, or to promise, approve, or agree to any refund, credit, reversal, extension, or other payment or concession contrary to this Policy, and you agree that you do not and will not rely on any such authority. This Section is to be read together with Section 4.6.

15.7 No assignment of claims to third party purchasers

You may not sell, assign, transfer, novate, charge, encumber, subrogate, declare a trust over, or otherwise deal in any manner with any claim, right, entitlement, or cause of action arising out of or in connection with any Charge, this Policy, or the payment for any Uptal product, to any person whose business consists of purchasing or aggregating consumer claims, including a claims management company, a claims aggregator, a chargeback recovery service, a purchaser of claims, a litigation funder, or a debt collector, in each case without the prior written consent of Uptal (شركة الخبرات الصاعدة لتقنية المعلومات). Any purported assignment, transfer, or other dealing in breach of this Section is void and of no effect, and Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) is under no obligation to recognise, correspond with, provide information to, or deal in any way with any purported assignee or transferee.

Nothing in this Section restricts your instruction of a lawyer or other representative to act for you in your own name, your right to be represented before any court or competent authority, or the transmission of a claim to your heirs or personal representatives.

15.8 Account Holder and Payer of Record

Where any Uptal product is paid for by a person other than the Account Holder, including an employer, a recruitment agency, a sponsor, a family member, or any other third party, the Account Holder and the Payer of Record are jointly and severally bound by this Policy, the service is delivered to the Account Holder, and no refund, credit, reversal, or compensation is available to either of them. Any claim in respect of a Charge, including any request for a Correction under Section 10, may be made only by the Account Holder or by the Payer of Record for that Charge. A Correction is paid only to the Payer of Record. Any dispute, arrangement, expectation, condition, or falling out between the Account Holder and the Payer of Record, including the ending of any employment, sponsorship, agency, or family relationship, is not a ground for any refund, credit, reversal, or compensation.

Nothing in this Section, in Section 15.7, or in Section 15.9 prevents a claim from being made or pursued by an heir or the estate of a deceased Account Holder or Payer of Record, by the guardian or legal representative of a person lacking legal capacity, by a person acting under a valid power of attorney given by the Account Holder or the Payer of Record, or by any person entitled by operation of law to act on behalf of either of them.

15.9 No third party rights

Except as expressly provided in this Policy, no person other than you and Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) has, or shall have, any right to enforce, rely upon, or obtain any benefit under any provision of this Policy, including any employer, agency, sponsor, family member, cardholder, bank, card issuer, payment provider, card scheme, installment or wallet provider, successor, heir, personal representative, insurer, or assignee, save that Section 15.11 may be relied upon by the personal representative or heir of a deceased subscriber for the purposes of that Section, and Section 15.8 applies.

15.10 Entire agreement on billing matters

This Policy and the Terms & Conditions constitute the entire agreement between you and Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) in relation to billing, Charges, the delivery and acceptance of paid services, cancellation, renewals, refunds, corrections of Charges, chargebacks, and payment disputes, and supersede all prior statements, representations, assurances, and understandings in relation to those matters, save to the extent that Article 10 of the Saudi E-Commerce Law provides otherwise in respect of an electronic advertisement, in which case Section 1.7 applies. No statement made by any affiliate, referrer, reseller, advertiser, or other third party binds Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) or creates any entitlement. Nothing in this Section limits or excludes any liability for fraud or fraudulent misrepresentation.

15.11 Capacity, minimum age and death

The Uptal products are offered only to persons aged eighteen (18) years or over. By purchasing, you warrant that you are of that age and that you have full legal capacity to enter into this contract.

Where Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) is satisfied that a purchase was made by a person who had not attained that age or who lacked legal capacity, Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) closes the account, makes no further Charge, and returns the amounts charged to the original payment method and to the Payer of Record only. That return is not a refund of any Uptal service: it is the return of money received under a contract that was not binding, and it is made because a person who receives a payment that is not due to them is obliged to return it under the law of the Kingdom of Saudi Arabia. It is not an exception to Section 5.1 and creates no precedent.

A change in a subscriber's health or personal circumstances is not a ground for any refund, credit, reversal, extension, or compensation.

On being notified of the death of a subscriber, by any means, by a member of the subscriber's family, by the subscriber's heirs or personal representatives, or by any person acting for them, Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) will cancel the Subscription and stop all further Charges immediately, and will not require the use of the ticketing system for that purpose. A Charge made after the date of death is a Charge made without the authority of the Payer of Record within Section 10.2(b), and Section 10 applies to it. Sections 12.6, 15.8 and 15.9 do not restrict the giving of a notification under this Section. Charges Successfully Charged before the date of death remain fully earned and final, the Billing Period each purchased runs to its end, and no refund, apportionment, credit, or extension is issued in respect of them, subject only to any provision of Saudi law that is mandatory and cannot be waived, limited, or varied by agreement. A request under Section 10 in respect of any Charge may be made by the estate or an heir, in accordance with Section 15.8.

15.12 Survival

Every Section of this Policy survives the expiry, cancellation, pausing, suspension, or termination of any Subscription, order, or account, and continues to apply in respect of every Charge made before that expiry, cancellation, pausing, suspension, or termination. Without limiting that, Sections 1 to 19 each survive and continue to apply.

16 Governing law and jurisdiction

In plain terms: Saudi law governs this Policy, and the courts in Riyadh decide any dispute about it.

This Policy is governed by, and shall be construed in accordance with, the laws of the Kingdom of Saudi Arabia, without giving effect to any principles of conflicts of law. All Uptal products are supplied from the Kingdom of Saudi Arabia by Uptal (شركة الخبرات الصاعدة لتقنية المعلومات), and every purchase, Subscription, order, renewal, and Charge is made and performed in the Kingdom of Saudi Arabia.

Any dispute, controversy, or claim arising out of or in connection with this Policy, including any question regarding its existence, validity, interpretation, performance, or termination, shall be subject to the exclusive jurisdiction of the competent courts in Riyadh, Kingdom of Saudi Arabia, and you irrevocably consent and submit to the jurisdiction of such courts, without prejudice to any mandatory jurisdiction or forum provided for by applicable Saudi law.

17 The provider, how to contact Uptal, and how a complaint is handled

In plain terms: everything goes through the ticket form at https://uptal.com/contact-us. Cancelling is the one thing that does not: you do that yourself in your account settings.

17.1 The provider

Provider and merchant of record: Uptal (شركة الخبرات الصاعدة لتقنية المعلومات), Kingdom of Saudi Arabia. Uptal's commercial registration number, its national address, its Value Added Tax registration number, and its authentication details on the Maroof register of the Ministry of Commerce are published in the Uptal electronic store, in accordance with Article 6 of the Saudi E-Commerce Law and Article 6 of its Implementing Regulations. The Uptal Privacy Policy is published at https://uptal.com/privacy-policy.

17.2 How to contact Uptal

For billing enquiries, revision requests, requests to correct a Charge under Section 10, the contact-first step described in Section 11.1, and any other matter or notice under this Policy, submit a ticket through the Uptal ticketing system at https://uptal.com/contact-us, selecting the "Billing & payments" reason where the matter concerns money. A ticket is the means of giving Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) notice for the purposes of this Policy, as provided in Section 12.6.

Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) may publish a telephone number for sales and general enquiries. A telephone call is not a means of giving notice under this Policy and is not a cancellation.

17.3 How a complaint is handled

Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) acknowledges each ticket with a reference on receipt, aims to send a first response within one (1) Business Day, and sends its substantive determination on a billing matter, with reasons, within ten (10) Business Days of receiving the information it has requested. Where Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) is unable to determine a matter within that period, it will tell you why and when it expects to do so. While a ticket is being considered, the periods in Sections 10.4 and 12.7 do not run, in accordance with Section 12.9.

Where you are not satisfied with the outcome, you may refer the matter to the competent courts in Riyadh, Kingdom of Saudi Arabia, make a complaint to the Ministry of Commerce through its consumer complaint channels, or, in respect of a payment transaction, raise the matter with your bank or payment service provider or with the Saudi Central Bank.

17.4 Cancelling

Submitting a ticket does not cancel a Subscription, does not pause billing, and does not stop a renewal. Cancellation of a Subscription is not available through the ticketing system or through any other channel, and is performed by the subscriber personally in the subscriber's own Uptal account settings, by the path Account, then Billing, then Cancel subscription, as provided in Sections 4.3, 7.4 and 8.3. Completing the account closure function in your Uptal account settings cancels your Subscriptions in accordance with Section 4.17.

18 Policy updates

In plain terms: this Policy can be updated, the version that applies to a charge is the one published when that charge was made, and if you do not agree with an update, cancel before your next renewal.

Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) reserves the right to update, amend, supplement, or otherwise modify this Policy at any time and from time to time, in its discretion. Updated versions of this Policy are posted on the Uptal website and take effect immediately upon publication, save that changes shall not apply retroactively to Charges already processed at the time of publication.

The terms applicable to each Charge are those of the version of this Policy published at the time of that Charge, as provided in Section 1.9, and each renewal, resumption, upgrade, downgrade, plan change, seat change, reactivation, add-on, trial conversion, and new order is a separate Charge to which the version then published applies.

Your continued use of, subscription to, or purchase of any Uptal product after the publication of an updated Policy, and your permitting of any Charge after that publication, constitute your acceptance of the Policy as updated. Where an update materially reduces a right or remedy available to you, or materially increases a burden on you, Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) makes the updated Policy available to you in your Uptal account, in Arabic and in English, and records the date and time at which you were shown it, as provided in Section 1.10. That is a notice of a change to this Policy only. It does not oblige Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) to send any renewal reminder or any pre-renewal notice, and Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) does not send them.

If you do not agree to this Policy or to any updated Policy, your remedy is to cease using the relevant products and to cancel, in your own Uptal account settings, before your next Renewal Date, with effect from the end of the Billing Period then current, in accordance with Sections 4.3, 7.4 and 8.3.

19 Language, interpretation and relationship to the Terms & Conditions

In plain terms: this Policy is published in Arabic and in English, the Arabic version prevails, and the Terms & Conditions continue to apply to everything this Policy does not deal with.

This Policy is prepared and published in both the English and Arabic languages, and each version is intended to have the same meaning and effect; in the event of any conflict, ambiguity, or inconsistency between them, the Arabic version shall prevail to the extent required by applicable law, and otherwise the versions shall, so far as possible, be read consistently with one another.

The two versions are prepared as a single instrument. Each Section, subsection, limb, list item, and qualification of one version has an exact counterpart in the other. Where a Section, subsection, limb, list item, or qualification appears in one version and does not appear, or appears in a materially narrower or wider form, in the other, that is an inconsistency for the purposes of this Section, and the versions are to be read together so as to give effect to their common meaning. Save to the extent that applicable law requires the Arabic version to prevail, the English version may be used as an aid to the construction of the Arabic version, and the Arabic version as an aid to the construction of the English version.

Both versions are accessible at all times on the Uptal website and at checkout, and you are deemed to have been given a reasonable opportunity to read this Policy, in either language, before each purchase; a failure or omission by you to read this Policy, in either language, is not a ground for any refund, credit, reversal, or compensation.

In this Policy: headings are for convenience only and do not affect interpretation; the plain English statements are as described in Section 1.3; the words "include", "includes", "including", and "in particular" are illustrative and without limitation; references to a law include that law as amended, re-enacted, or replaced from time to time; references to time are to Riyadh time, Kingdom of Saudi Arabia; and where Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) has a right of determination, verification, approval, or discretion, that right may, to the maximum extent permitted by applicable law, be exercised in Uptal's sole discretion, acting in good faith.

Capitalised terms used but not defined in this Policy bear the meanings given to them in the Uptal (شركة الخبرات الصاعدة لتقنية المعلومات) Terms & Conditions, which continue to apply to all matters not expressly addressed by this Policy, including the provisions of the Terms & Conditions governing AI-generated output, the finality of submitted applications, and disclaimers of warranties, as provided in Section 1.8.

This Refund Policy was last updated on September 7, 2026.