Refund Policy

1 Overview, scope & binding effect

This Refund Policy (this "Policy") governs, and applies to, all purchases, subscriptions, orders, renewals, upgrades, and other transactions made through or in connection with Uptal, across each of the following products and any successor or substitute products: Uptal Talent Search (subscription plans for employers and recruiters, comprising the Professional and Executive Pro plans); Uptal Auto-Apply (a recurring subscription for job seekers); and Uptal CV Enhancer (a one-time, done-for-you service for job seekers). By subscribing to, purchasing, ordering, renewing, or paying for any Uptal product or service, you acknowledge that you have read, understood, and agree to be bound by this Policy in its entirety, in addition to, and without limitation of, the Uptal Terms & Conditions, into which this Policy is incorporated by reference and with which it shall be read together. In the event of any conflict or inconsistency between this Policy and the Terms & Conditions in respect of matters of billing, refunds, and payment disputes, this Policy shall prevail to the extent of that conflict or inconsistency.

Nothing in this Policy limits, excludes, or purports to limit or exclude any right or remedy that you have under the Saudi E-Commerce Law, the Consumer Protection framework, or any other provision of applicable Saudi law that is mandatory and cannot be waived, limited, or varied by agreement, and every provision of this Policy shall be construed, and shall apply, subject to and to the maximum extent permitted by such law.

2 Digital services, immediate access & consumption

Each Uptal product is a digital service that is delivered, performed, and consumed immediately, and in the case of subscription products progressively and continuously, upon and following purchase, as follows:

Talent Search grants instant, unrestricted access to the platform and its candidate data from the moment payment is successfully processed, and the value of the subscription is made available in full, and is capable of being exploited in full, from that moment and throughout the billing period.
Auto-Apply begins matching you to roles, tailoring your CV, and submitting applications on your behalf as soon as your subscription is active, and continues to perform, and to consume the subscription, automatically and continuously throughout your billing period.
CV Enhancer work begins as soon as your order is placed, and the service consists of the preparation of a bespoke digital deliverable created specifically for you, such that performance commences, and costs are incurred, immediately upon order placement.

Because you receive immediate access and each service begins performing for you as soon as you pay, each purchase is treated as used, fully or progressively, from the moment of purchase, and it is on this basis, among others, that the refund terms set out in this Policy are established. By completing any purchase, you expressly request and consent to Uptal commencing performance of the relevant service immediately, before the expiry of any withdrawal, cooling-off, or similar period that might otherwise apply, and you acknowledge and agree that, to the extent the relevant service has been performed in whole or in part, any statutory right of withdrawal you may otherwise have had is affected, reduced, or extinguished accordingly, in each case to the maximum extent permitted by applicable Saudi law.

3 Uptal Talent Search

Applies to: employers & recruiters on Professional and Executive Pro plans

3.1 Nature of service: immediate access & consumption

Uptal Talent Search is a digital service that is delivered and put to use from the moment of purchase. Upon successful payment, the subscriber receives immediate, unrestricted access to the platform's full feature set, including the ability to search, filter, and unlock candidate profiles (subject to your plan's monthly unlock allowance; see Section 3.4). Because access is granted instantly and the platform is available for use throughout the billing period, the service is considered used from the point of purchase and progressively as unlocks are consumed, irrespective of the extent to which you in fact log in to, search on, or otherwise make use of the platform during the billing period, it being the availability of the service, and not your actual usage of it, that constitutes performance for the purposes of this Policy.

3.2 No-refund policy

All payments made for Uptal Talent Search subscriptions are final, non-refundable, non-reversible, and non-exchangeable, to the maximum extent permitted by applicable Saudi law. This applies to all billing cycles and plan durations, including monthly, quarterly, and annual plans, to initial terms and to each renewal term, and to all payment methods. Once a subscription payment has been processed, no refunds, credits, or exchanges will be issued except as set out in Section 8 (Exceptions) or as required by applicable Saudi law, including but not limited to:

Partial use or non-use of the subscription during the billing period
Unused profile unlocks at the end of a billing cycle
Dissatisfaction with search results, candidate profiles, or data quality
Failure to cancel the subscription before the next billing cycle
Changes in hiring needs, company restructuring, or staffing plans
Technical issues on the subscriber's end (for example, browser compatibility or internet access)
Duplicate or accidental purchases, except a duplicate charge caused by a verified billing-system error (see Section 8)

3.3 Subscription billing & cancellation

Uptal Talent Search subscriptions are billed on a recurring basis according to the selected plan duration (monthly, quarterly, or annual). Key billing terms:

Subscriptions auto-renew at the end of each billing cycle unless cancelled before renewal.
Cancellation takes effect at the end of the current billing period. You retain access to the service until your paid period expires.
No prorated refunds are issued for cancellations made mid-cycle.
Downgrading from Executive Pro to Professional does not entitle the subscriber to a refund for the difference in plan pricing.
You can cancel at any time from your Uptal account settings, or by contacting support@uptal.com.

3.4 Profile unlocks

Each subscription plan includes a set number of profile unlocks per month (100 for Professional, 500 for Executive Pro). Unused profile unlocks do not roll over to subsequent billing periods and are non-refundable. No compensation or credits will be provided for unused unlocks.

4 Uptal Auto-Apply

Applies to: job seekers subscribed to Auto-Apply

4.1 Nature of service

Uptal Auto-Apply is a recurring subscription. Once your subscription is active, Uptal's AI immediately begins matching you to roles, tailoring your CV for each role, and submitting applications on your behalf. This service is delivered continuously and consumed as applications are submitted throughout your billing period.

4.2 No-refund policy

All payments made for Auto-Apply subscriptions are final and non-refundable. Once a payment has been processed, no refunds, credits, or exchanges will be issued except as set out in Section 8 (Exceptions) or as required by applicable Saudi law, including but not limited to:

Partial use or non-use of the subscription during the billing period
The number of roles matched, or applications tailored or submitted, during the period
Dissatisfaction with matches, tailored CVs, employer responses, or interview outcomes
Errors or inaccuracies in AI-generated matching, scoring, or tailored CVs
Applications submitted to positions, employers, or entities you did not want or would not have selected manually (see Section 4.6)
The inability to retract, recall, or modify an application after submission (see Section 4.6)
Not being hired, shortlisted, or contacted by an employer (see Section 4.5)
Failure to cancel or pause before your next renewal
Promotional or first-period discounts already applied to your subscription
Technical issues on your own device or internet connection
Duplicate or accidental purchases, except a duplicate charge caused by a verified billing-system error (see Section 8)

4.3 Subscription billing & cancellation

Auto-Apply is billed on a recurring basis according to the plan you select at checkout. The price that applies to you is shown before you pay. Key billing terms:

Your subscription auto-renews at the end of each billing cycle unless cancelled before renewal.
You may cancel at any time from your Uptal account settings, or by contacting support@uptal.com. Cancellation takes effect at the end of your current paid period, and you keep access until then.
No prorated or partial refunds are issued for cancellations made mid-cycle.

4.4 Pausing your subscription

As an alternative to cancelling, you may pause your Auto-Apply subscription for up to three months at a time. Pausing suspends both your applications and your billing for the selected period; it is not a refund of any amount already paid. Your subscription resumes automatically at the end of the pause unless you cancel.

4.5 No guarantee of employment outcomes

Auto-Apply submits applications on your behalf; it does not guarantee interviews, offers, or employment. Hiring decisions are made solely by employers. The absence of a response, interview, or job offer is not a basis for a refund.

4.6 AI matching accuracy & finality of submissions

Uptal's AI is probabilistic and can make mistakes, and once an application has been submitted, it is final and cannot be retracted, recalled, or deleted by Uptal. Matches, match scores, and tailored CVs are AI-generated estimates and are not guaranteed to be accurate or complete. Auto-Apply may submit applications to positions, employers, or entities you have not individually reviewed or would not have selected manually, in line with the authorization you grant in the Terms & Conditions. Any request to withdraw a submitted application must be made by you directly to the receiving employer. None of the above entitles you to a refund, credit, or compensation.

5 Uptal CV Enhancer

Applies to: job seekers who purchase a CV Enhancer order

5.1 Nature of service

Uptal CV Enhancer is a one-time, done-for-you digital service. When you place an order, Uptal enhances and rewrites your CV to produce a personalized digital deliverable created specifically for you. Our team begins work as soon as you place your order.

5.2 No-refund policy

Because the CV Enhancer produces a custom, personalized digital deliverable prepared specifically for you, on the basis of information supplied by you, and because performance of the service commences immediately upon order placement, and except as expressly provided in Section 5.4 (score improvement guarantee), all CV Enhancer sales are final, non-refundable, non-reversible, and non-exchangeable from the moment of purchase, to the maximum extent permitted by applicable Saudi law. No refunds, credits, or exchanges will be issued after purchase except as set out in Section 8 (Exceptions) or as required by applicable Saudi law, including but not limited to:

Dissatisfaction with the writing style, wording, formatting, or design, which are inherently subjective
The enhanced CV not resulting in interviews, offers, or employment
Change of mind after purchase
Inaccurate, incomplete, or missing information that you provided
Technical issues on your own device or internet connection

5.3 Revisions instead of refunds

If you are not satisfied with your enhanced CV, the remedy we provide is revisions, not a refund. Contact support@uptal.com and we will work with you to adjust your CV in line with the service you purchased. If the delivered CV materially fails to match the service described and revisions cannot resolve this, you remain entitled to the remedies available under applicable Saudi law.

5.4 Score improvement guarantee

If the Uptal CV score of your CV, as measured by Uptal's own scoring system immediately before the enhancement and upon delivery of the final enhanced CV, does not increase by at least one (1) point, you are entitled, as your sole and exclusive remedy in respect of that order, to a refund of the CV Enhancer fee actually paid for it. This guarantee is subject to the following conditions: it must be claimed by contacting support@uptal.com within seven (7) calendar days of delivery of the final enhanced CV, quoting your order reference; it applies once per order and to the CV Enhancer only; it is assessed solely by reference to Uptal's own CV score, and not by reference to any third-party ATS, scoring tool, employer system, or other external measure, whose results are outside Uptal's control and irrelevant to this guarantee; it does not apply where the score did not increase because you failed to provide information, materials, or cooperation reasonably requested for the enhancement, or where you or any third party edited the delivered CV before the post-delivery score was recorded; and any increase in the Uptal CV score, of whatever magnitude, satisfies the enhancement, in which case no refund is due under this guarantee. Approved guarantee refunds are issued to the original payment method within ten (10) business days of verification. This Section does not entitle you to any refund on the basis of the magnitude of an achieved improvement, dissatisfaction with style or content (for which the revision process in Section 5.3 is your remedy), or the results produced by any external scoring system.

6 Pricing & taxes

All prices displayed on or in connection with Uptal are exclusive of Value Added Tax (VAT) unless expressly stated otherwise. Applicable VAT (currently 15%) is added at checkout in accordance with the tax regulations of the Kingdom of Saudi Arabia as in force from time to time, and a VAT-compliant tax invoice is issued in respect of each charge. Uptal may modify the pricing of any product, plan, or service at any time and from time to time, without prior notice, and without any obligation to honor previously displayed prices; the price displayed to you at checkout, or, in the case of a renewal, the then-current price for your plan as published on the Uptal website at the time of renewal, is the price in effect for that charge. No price change entitles you to any refund, credit, or compensation in respect of amounts already paid, and continued use of a product after a price change taking effect at renewal constitutes acceptance of the changed price.

7 Service availability & disruptions

Uptal endeavors to maintain continuous availability of its services but does not warrant, represent, or undertake that the services will be available, uninterrupted, timely, or error-free at any time or for any period. Temporary or extended service disruptions, degradations, suspensions, and outages may occur, whether by reason of scheduled or emergency maintenance, system upgrades, capacity constraints, failures of third-party infrastructure, telecommunications, or hosting providers, force majeure events, or other foreseen or unforeseen technical, operational, or external causes. No such disruption, degradation, suspension, or outage, of whatever duration and howsoever caused, shall entitle any subscriber, purchaser, or user to any refund, credit, extension, set-off, or other compensation, except where and to the extent required by mandatory applicable Saudi law.

8 Exceptions

Apart from, and without limitation of, your statutory rights under applicable Saudi law, and apart from the score improvement guarantee set out in Section 5.4 (which applies to the CV Enhancer only), refunds are considered only in the following cases, which apply across all Uptal products, and in no other case whatsoever:

A duplicate charge caused by a verified billing-system error on Uptal's side, which will be refunded once so verified.
An unauthorized charge, including one resulting from a confirmed security breach of your Uptal account, which will be refunded once the charge is confirmed as unauthorized following Uptal's investigation.

To request a refund in reliance on either of the cases above, you must contact support@uptal.com within seven (7) calendar days of the date of the charge in question, quoting the transaction reference, the amount, the date of the charge, and a description of the circumstances, and you must provide such further information, documentation, and cooperation as Uptal may reasonably request for the purposes of its investigation, including, in the case of a suspected unauthorized charge, promptly securing your account and credentials. The seven-day window applies to requests made under this Section and does not limit any right you have under mandatory Saudi law. Uptal's determination of whether a case falls within this Section shall be made following investigation and, to the maximum extent permitted by applicable law, shall be final. Approved refunds are issued to the original payment method only, in the original currency of the charge, typically within ten (10) business days of approval, subject to the processing times of the relevant payment provider, for which Uptal is not responsible. No refund shall be made in cash, by transfer to any other account or instrument, or to any person other than the payer of record.

9 Chargebacks & disputes

If you have any billing concern, question, or dispute, you must first contact support@uptal.com so that the matter can be reviewed and, where appropriate, resolved directly; direct contact is almost always the fastest route to resolution of a billing issue. If a chargeback, payment dispute, or reversal request is filed with your bank, card issuer, or payment provider before you have contacted Uptal and allowed a reasonable opportunity for resolution, or in respect of a charge that is valid under this Policy and the Terms & Conditions, Uptal may, without prejudice to any other right or remedy: suspend, restrict, or terminate your access to the affected product, and to any other Uptal product, pending and following its investigation; contest the chargeback or dispute and submit relevant records and evidence to the payment provider; and, where the disputed charge is found to be valid, recover from you the full amount of the charge together with any reasonable, documented costs, fees, and expenses incurred in connection with the chargeback or dispute, including chargeback fees levied by payment providers. The filing of a chargeback does not suspend or extinguish any amount owed by you to Uptal.

10 Governing law

This Policy is governed by, and shall be construed in accordance with, the laws of the Kingdom of Saudi Arabia, without giving effect to any principles of conflicts of law. Any dispute, controversy, or claim arising out of or in connection with this Policy, including any question regarding its existence, validity, interpretation, performance, or termination, shall be subject to the exclusive jurisdiction of the competent courts in Riyadh, Kingdom of Saudi Arabia, and you irrevocably consent and submit to the jurisdiction of such courts, without prejudice to any mandatory jurisdiction or forum provided for by applicable Saudi consumer protection law.

11 Contact information

For billing inquiries, revision requests, or to report a billing error, please contact us at support@uptal.com.

12 Policy updates

Uptal reserves the right to update, amend, supplement, or otherwise modify this Policy at any time and from time to time, in its sole discretion. Updated versions of this Policy are posted on the Uptal website and take effect immediately upon publication, save that changes shall not apply retroactively to charges already processed at the time of publication. Your continued use of, subscription to, or purchase of any Uptal product after the publication of an updated Policy constitutes your acceptance of the Policy as updated; if you do not agree to an updated Policy, your sole remedy is to cease using, and to cancel with effect from the end of the then-current paid period, the relevant products.

This Refund Policy was last updated on July 30, 2026.

13 Language, interpretation & relationship to the Terms & Conditions

This Policy is prepared and published in both the English and Arabic languages, and each version is intended to have the same meaning and effect; in the event of any conflict, ambiguity, or inconsistency between them, the Arabic version shall prevail to the extent required by applicable law, and otherwise the versions shall, so far as possible, be read consistently with one another. In this Policy: headings are for convenience only and do not affect interpretation; the words "include", "includes", and "including" are illustrative and without limitation; references to a law include that law as amended, re-enacted, or replaced from time to time; and where Uptal has a right of determination, verification, approval, or discretion, that right may, to the maximum extent permitted by applicable law, be exercised in Uptal's sole and absolute discretion. Capitalized terms used but not defined in this Policy bear the meanings given to them in the Uptal Terms & Conditions, which continue to apply to all matters not expressly addressed by this Policy, including the provisions of the Terms & Conditions governing AI-generated output, the finality of submitted applications, disclaimers of warranties, and limitation of liability.