Refund Policy

1 Overview & scope

This Refund Policy governs all purchases made through Uptal across the following products:

Uptal Talent Search: subscription plans for employers and recruiters (Professional and Executive Pro).
Uptal Auto-Apply: a subscription service for job seekers that matches you to roles, tailors your CV, and submits applications on your behalf. uptal.com/auto-apply
Uptal CV Enhancer: a one-time, done-for-you service that enhances and rewrites your CV.

By subscribing to, purchasing, or using any Uptal product, you acknowledge and agree to the terms set out in this policy. Terms that apply to a specific product appear in that product's section (Sections 3 to 5). The general terms in Sections 6 to 12 apply to all Uptal purchases. This policy should be read together with our Terms & Conditions and Privacy Policy.

Your statutory rights. Nothing in this policy limits or excludes any right you may have under the Saudi E-Commerce Law, the Consumer Protection Law, or other mandatory Saudi law that cannot be waived by agreement. Where a service is not delivered, is materially defective, or does not conform to what was described, you remain entitled to the remedies those laws provide.

2 Digital services, immediate access & consumption

All Uptal products are digital services that are delivered and consumed immediately upon purchase:

Talent Search grants instant, unrestricted access to the platform and its candidate data.
Auto-Apply begins matching you to roles and submitting applications on your behalf as soon as your subscription is active, and continues throughout your billing period.
CV Enhancer work begins as soon as your order is placed, producing a digital deliverable created specifically for you.

Because you get immediate access and each service starts working for you as soon as you pay, your purchase is treated as used, fully or progressively, from that moment. This is the basis for the refund terms below. When you purchase, you expressly consent to Uptal beginning the service immediately and acknowledge that, to the extent the service has already been provided, this affects any statutory right to withdraw.

3 Uptal Talent Search

Applies to: employers & recruiters on Professional and Executive Pro plans

3.1 Nature of service: immediate access & consumption

Uptal Talent Search is a digital service that is delivered and put to use from the moment of purchase. Upon successful payment, the subscriber receives immediate, unrestricted access to the platform's full feature set, including the ability to search, filter, and unlock candidate profiles (subject to your plan's monthly unlock allowance; see Section 3.4). Because access is granted instantly and the platform is available for use throughout the billing period, the service is considered used from the point of purchase and progressively as unlocks are consumed.

3.2 No-refund policy

All payments made for Uptal Talent Search subscriptions are final and non-refundable. This applies to all billing cycles, including monthly, quarterly, and annual plans. Once a subscription payment has been processed, no refunds, credits, or exchanges will be issued except as set out in Section 8 (Exceptions) or as required by applicable Saudi law, including but not limited to:

Partial use or non-use of the subscription during the billing period
Unused profile unlocks at the end of a billing cycle
Dissatisfaction with search results, candidate profiles, or data quality
Failure to cancel the subscription before the next billing cycle
Changes in hiring needs, company restructuring, or staffing plans
Technical issues on the subscriber's end (for example, browser compatibility or internet access)
Duplicate or accidental purchases, except a duplicate charge caused by a verified billing-system error (see Section 8)

3.3 Subscription billing & cancellation

Uptal Talent Search subscriptions are billed on a recurring basis according to the selected plan duration (monthly, quarterly, or annual). Key billing terms:

Subscriptions auto-renew at the end of each billing cycle unless cancelled before renewal.
Cancellation takes effect at the end of the current billing period. You retain access to the service until your paid period expires.
No prorated refunds are issued for cancellations made mid-cycle.
Downgrading from Executive Pro to Professional does not entitle the subscriber to a refund for the difference in plan pricing.
You can cancel at any time from your Uptal account settings, or by contacting support@uptal.com.

3.4 Profile unlocks

Each subscription plan includes a set number of profile unlocks per month (100 for Professional, 500 for Executive Pro). Unused profile unlocks do not roll over to subsequent billing periods and are non-refundable. No compensation or credits will be provided for unused unlocks.

4 Uptal Auto-Apply

Applies to: job seekers subscribed to Auto-Apply

4.1 Nature of service

Uptal Auto-Apply is a recurring subscription. Once your subscription is active, Uptal's AI immediately begins matching you to roles, tailoring your CV for each role, and submitting applications on your behalf. This service is delivered continuously and consumed as applications are submitted throughout your billing period.

4.2 No-refund policy

All payments made for Auto-Apply subscriptions are final and non-refundable. Once a payment has been processed, no refunds, credits, or exchanges will be issued except as set out in Section 8 (Exceptions) or as required by applicable Saudi law, including but not limited to:

Partial use or non-use of the subscription during the billing period
The number of roles matched, or applications tailored or submitted, during the period
Dissatisfaction with matches, tailored CVs, employer responses, or interview outcomes
Not being hired, shortlisted, or contacted by an employer (see Section 4.5)
Failure to cancel or pause before your next renewal
Promotional or first-period discounts already applied to your subscription
Technical issues on your own device or internet connection
Duplicate or accidental purchases, except a duplicate charge caused by a verified billing-system error (see Section 8)

4.3 Subscription billing & cancellation

Auto-Apply is billed on a recurring basis according to the plan you select at checkout. The price that applies to you is shown before you pay. Key billing terms:

Your subscription auto-renews at the end of each billing cycle unless cancelled before renewal.
You may cancel at any time from your Uptal account settings, or by contacting support@uptal.com. Cancellation takes effect at the end of your current paid period, and you keep access until then.
No prorated or partial refunds are issued for cancellations made mid-cycle.

4.4 Pausing your subscription

As an alternative to cancelling, you may pause your Auto-Apply subscription for up to three months at a time. Pausing suspends both your applications and your billing for the selected period; it is not a refund of any amount already paid. Your subscription resumes automatically at the end of the pause unless you cancel.

4.5 No guarantee of employment outcomes

Auto-Apply submits applications on your behalf; it does not guarantee interviews, offers, or employment. Hiring decisions are made solely by employers. The absence of a response, interview, or job offer is not a basis for a refund.

5 Uptal CV Enhancer

Applies to: job seekers who purchase a CV Enhancer order

5.1 Nature of service

Uptal CV Enhancer is a one-time, done-for-you digital service. When you place an order, Uptal enhances and rewrites your CV to produce a personalized digital deliverable created specifically for you. Our team begins work as soon as you place your order.

5.2 No-refund policy

Because the CV Enhancer produces a custom digital deliverable prepared specifically for you, all sales are final and non-refundable from the moment of purchase. No refunds, credits, or exchanges will be issued after purchase except as set out in Section 8 (Exceptions) or as required by applicable Saudi law, including but not limited to:

Dissatisfaction with the writing style, wording, formatting, or design, which are inherently subjective
The enhanced CV not resulting in interviews, offers, or employment
Change of mind after purchase
Inaccurate, incomplete, or missing information that you provided
Technical issues on your own device or internet connection

5.3 Revisions instead of refunds

If you are not satisfied with your enhanced CV, the remedy we provide is revisions, not a refund. Contact support@uptal.com and we will work with you to adjust your CV in line with the service you purchased. If the delivered CV materially fails to match the service described and revisions cannot resolve this, you remain entitled to the remedies available under applicable Saudi law.

6 Pricing & taxes

All prices displayed on Uptal are exclusive of Value Added Tax (VAT). Applicable VAT (currently 15%) is added at checkout in accordance with Saudi Arabian tax regulations, and a VAT-compliant tax invoice is issued for each charge. Uptal may modify pricing at any time without prior notice. The price displayed at checkout, or the price applied at your renewal, is the price in effect for that charge. Promotional and discounted prices are non-refundable.

7 Service availability & disruptions

Uptal strives to maintain uninterrupted access to its services. However, temporary service disruptions may occur due to scheduled maintenance, system upgrades, or unforeseen technical issues. Service disruptions do not entitle you to refunds or billing credits.

8 Exceptions

Apart from your statutory rights under applicable Saudi law, refunds are considered only in the following cases, and these apply across all Uptal products:

A duplicate charge caused by a verified billing-system error on Uptal's side will be refunded.
An unauthorized charge, including one resulting from a confirmed security breach of your Uptal account, will be refunded once the charge is confirmed as unauthorized following investigation.

To request a refund for one of the situations above, contact support@uptal.com within seven (7) calendar days of the charge. This seven-day window applies to these requests and does not limit any right you have under mandatory Saudi law. Approved refunds are issued to the original payment method, typically within 10 business days.

9 Chargebacks & disputes

If you have a billing concern, please contact support@uptal.com first so that we can resolve it directly; this is almost always the fastest way to fix a billing issue. If a chargeback or payment dispute is filed with your bank or payment provider before contacting us, we may suspend access to the affected product while we investigate. Where a disputed charge is found to be valid, we may recover the amount owed together with any reasonable, documented costs.

10 Governing law

This Refund Policy is governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia. Any dispute arising under this policy is subject to the exclusive jurisdiction of the competent courts in Riyadh, Saudi Arabia.

11 Contact information

For billing inquiries, revision requests, or to report a billing error, please contact us at support@uptal.com.

12 Policy updates

Uptal reserves the right to update or modify this Refund Policy at any time. Changes are posted on the Uptal website and take effect immediately upon publication. Your continued use of any Uptal product after changes are posted constitutes acceptance of the revised policy.

This Refund Policy was last updated on July 5, 2026.